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Reference
TRIM Web Service Gives No Results
If you test the TRIM Web Service using the trim.asmx page and do not get results, or get an empty result (shown below), follow these troubleshooting steps.
<?xml version="1.0" encoding="utf-8" ?>
<ArrayOfPropertyDescription xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xsi:nil="true" xmlns="http://www.towersoft.com/schema/webservice/trim2/" />
1. Verify that the web.config file has its DBid parameter set properly.
...
<appSettings>
<add key="dbid" value="45"/>
...
2. Check security settings as described in TCT Security Minimums