Error
When doing a search on Incidents(probsummary) using the Description field (action/action) some words cause the client to crash. There are several words that cause this crash, all seemingly random. This crash happens on both the web client and the fat client.
In sm.alert.log this line is logged when this happens.
RTE I Corruption-3-ir.probsummary, Corrupted IR index detected ; user(bob.Bob), application(cc.search), panel(select)
In sm.alert.log this line is logged when this happens.
RTE I Corruption-3-ir.probsummary, Corrupted IR index detected ; user(bob.Bob), application(cc.search), panel(select)
Cause
The error in the sm.alert.log indicates that IR Regen will help. However, when service manager configuration has 1, 3 or more instances the IR regen fails.
STR:
1. Setup HZ scaling with 1 or 3 nodes.
2. Go to the scirexpert file and purge all the data.
3. Go to any dbdict with an ir key and perform a ir regen.
4. Go review the scirexpert file. You will get a no data found.
5. Note that if you run the same tests with 2 nodes(instances) the ir files are rebuilt correctly. This was tested with 4 nodes(instances) to see if it was an issue with even vs odd number of nodes. The ir files were not rebuilt with 4 nodes either.
Nothing is written to the log indicating an error even with irtrace parameters in the sm.ini file
Fix
SCR 42611 resolved inService Manager 7.02.