Error, "KPI calculation cycle initiatialization has failed"

  • Document ID:KM473506
  • Creation Date:14-Jul-2008
  • Modified Date:14-Jul-2008
    • Micro Focus Products:
      quality center

Summary

After installing Dashboard Patch 7 or higher the error, "KPI calculation cycle initiatialization has failed" appears

Error

KPI calculation cycle initiatialization has failed

Cause

The quartz.properties file has been edited.

Fix

The quartz.properties file only needs to be edited per the readme.doc file for the patch if the Dashboard is using a SQL Server cluster. If a standalone SQL Server or Oracle is being used the quartz.properties file should not be edited.

Overwrite the existing, edited, quartz.properties file with an original, unedited, copy. It is necessary to stop, then start, the web/app server for the change to take effect.