Single sign on does not work with Web Tier Service Manager 7.0.1 (SM 7.01) running on websphere and IBM http web server

  • Document ID:KM440010
  • Creation Date:16-Apr-2008
  • Modified Date:16-Apr-2008
    • Micro Focus Products:
      service manager 7.00

Summary

Single sign on does not work with Web Tier SM7.01 running on websphere and IBM http web server

Error

Trusted sign-on does not work on Web Tier SM7.0.1 on websphere and IBM http web server. The single sign on works on the windows client unlike the web client where it is not working. User will get to the login page of ServiceCenter instead of direct login.

Here is the RAD differences when logging in SSL on windows vs web.  The username is properly passed over.

WINDOWS

831534(5034131) 04/10/2008 16:02:50  RTE D RADTRACE     61 [ 0] apm.global.initer                   RADReturn                 Unknown      CPU(    0      1 )

831534(5034131) 04/10/2008 16:02:50  RTE D (0x333E4818) DBACCESS - Cache Term   against file globallists

831534(5034131) 04/10/2008 16:02:50  RTE D RADTRACE     62 [ 0] login                               check.version             decision     CPU(    0      1 )

831534(5034131) 04/10/2008 16:02:50  RTE D RADTRACE     62 [ 0] login                               call.user.login           user.login   CPU(    0      1 )

831534(5034131) 04/10/2008 16:02:50  RTE D (0x33347448) DBACCESS - Cache Init   against file datadict

831534(5034131) 04/10/2008 16:02:50  RTE D (0x33347448) DBACCESS - Cache Find   against file datadict found 1 record, query: name="info"
 

WEBCLIENT

831534(1278177) 04/10/2008 16:08:10  RTE D RADTRACE     45 [ 0] apm.global.initer                   RADReturn                 Unknown      CPU(    0      2 )

831534(1278177) 04/10/2008 16:08:10  RTE D (0x344E5B68) DBACCESS - Cache Term   against file globallists

831534(1278177) 04/10/2008 16:08:10  RTE D RADTRACE     45 [ 0] login                               check.version             decision     CPU(    0      2 )

831534(1278177) 04/10/2008 16:08:10  RTE D RADTRACE     45 [ 0] login                               prompt.for.password       rio          CPU(    0      2 )

831534(1278177) 04/10/2008 16:08:10  RTE D (0x34404EF8) DBACCESS - Cache Find   against file format found 1 record, query: syslanguage="en" and name="login.prompt.g"

831534(1278177) 04/10/2008 16:08:10  RTE D (0x344E5768) DBACCESS - Cache Find   against file scmessage found 1 NULL record, query: syslanguage="en" and class="sctitle" and message.id="Login_1"

831534(1278177) 04/10/2008 16:08:10  RTE D Response for format: login.prompt.g in application: login,prompt.for.password, option:0


Cause

Tthe tursted sign-on documentation for Service Manager 7 (SM7) is missing setup for the  parameter "isCustomAuthenticationUsed" value  in the SM7 web-xml

Fix

SCR 41342 opened for the Trusted sign-on documentation which does not mention that if you are doing trusted sign-on with the web client, you have to set isCustomAuthenticationUsed to false in the web.xml file.

As a workaround to resolve the trusted sign-on using the web tier SM7.0.1 is to change the "isCustomAuthenticationUsed" value to false in the web.xml file.