Summary
Reference
ComTrade Smart Plug-in for Siebel
Patches for the ComTrade Oracle Siebel Smart Plug-in (SPI) for HP Operations
Manager (formerly known as HERMES Siebel eBusiness Smart Plug-in for HP
OpenView) can be downloaded directly from the ComTrade (formerly HERMES)
web page: http://spi.comtrade.com/downloadarea/siebspi/patches/index.htm
A username and password are required to access the ComTrade patch website.
Each customer who purchased this SPI with support from HP received the generic
"HP customer account" username and password along with the ComTrade patch
website URL. This was communicated in the Customer Welcome Letter from HP
and in the License Key Response information from ComTrade. Customers who
cannot locate this information may contact HP support for the username and
password, provided the customer has purchased both the ComTrade Documentum
SPI and support from HP.
To get a patch, login to the ComTrade patch website and click on download for the
appropriate product. Patches are available in the following format: SW depot for UNIX
or self extracting EXE for Microsoft Windows® with installation wizard.
Also, a personalized account can be provided upon request at:
http://www.managementproducts.comtrade.com/product_download.
For a personalized account on the ComTrade patch website, select Download and
complete the online form. (The services provided with the personal account are identical
to those at the generic HP customer account.)