Summary
When the user chooses the Related CI for a change request, the Affected Services tab is populated.
When the user chooses a CI Group for a change request, the Affected Services tab is NOT populated.
For example: When you have a CI that has the outage dependency like Internet Explorer 6 (OOB CI) it will display the Affected Service,
but if you add IE 6 to a CI Group, if you select the group, the Affected Service will not display.
Error
When the user chooses the Related CI for a change request, the Affected Services tab is populated.
When the user chooses a CI Group for a change request, the Affected Services tab is NOT populated.
For example: When you have a CI that has the outage dependency like Internet Explorer 6 (OOB CI) it will display the Affected Service,
but if you add IE 6 to a CI Group, if you select the group, the Affected Service will not display.
Cause
functionality limitation
Fix
Development has opened QCCR1E72105 for this issue. It has been fixed in SM 9.30.ap3.