HP Network Node Manager iSPI for IP Telephony Software Release Notes
for the
Windows® operating system
Software version: 9.1x Patch 2
Publication date: February 2012
This document is an overview of the changes made to HP Network Node Manager iSPI for IP Telephony Software (NNM iSPI for IP Telephony). It contains important information that
is not included in books or Help.
For a list of supported hardware platforms, operating systems, and databases, see the support matrix document (IPT_SupportMatrix_en.html) available at the root location of the product's installation media or from the HP Software Product Manuals web site.
To check for recent updates and to see the Release Notes and Support Matrix for the NNM iSPI for IP Telephony 9.10 on HP-UX, Linux, or Solaris, visit this URL: HP Software Product Manuals
You can find information about the following
in this document:
What's
New in This Release?
Known
Problems, Limitations, and Workarounds
Documentation
Errata
Documentation
Updates
HP Software Support
Legal
Notices
9.1x (Patch 2)
The NNM iSPI for IP Telephony 9.1x Patch 2 release eliminates the problems encountered by the NNM iSPI for IP Telephony in discovering the Avaya Communication Managers. You can now have separate discovery configuration settings exclusively for Avaya Communication Managers in addition to the regular NNMi discovery configuration settings.
Install the following Avaya service packs (patches) on the Avaya Communication Managers before you install this patch on the NNM iSPI for IP Telephony:
- Service pack 6 (Patch 18576) or later versions of the service packs if you are using version 5.x of the Avaya Communication Manager.
- Service pack 2 (Patch 18567) or later versions of the service packs if you are using version 6.x of the Avaya Communication Manager.
For more information, see the Troubleshooting section of the NNM iSPI for IP Telephony Deployment Guide.
9.10
- Support for Cisco Unified Communications Manager version 8.x
- Support for the Microsoft IP telephony: Support for management of the Microsoft IP telephony and Unified Communications environment. For more details, see Microsoft IP Telephony.
- Integration with the NNM iSPI Performance for Traffic: You can launch NNM iSPI Performance for Traffic network flow reports for a pair of source and destination IP phones.
- Enhanced integration with the NNM iSPI Performance for Quality Assurance: You can launch the NNM iSPI Performance for Quality Assurance Probe Wizard to create ad-hoc NNM iSPI Performance for Quality Assurance probes/tests and start graphing the results of the tests created. You can also select preconfigured NNM iSPI Performance for Quality Assurance probes/tests and start graphing the results.
- Real-time monitoring of quality of voice calls: For the Cisco and Avaya IP telephony, you can view real-time graphs with metrics that indicate the call quality experienced by the selected endpoints.
- Multi-tenancy: The NNM iSPI for IP Telephony supports multi-tenancy for all views and reports based on the NNM multi-tenancy security model.
- Performance and scalability of reports with enhanced data retention time: the NNM iSPI for IP Telephony now supports retention of historical data used for analysis for up to 400 days for select reports packages.
- Enhanced Configuration Console: Enhancements in the NNM iSPI for IP Telephony Configuration Console
- Enhanced inventory views: The Analysis Pane provides additional information on the selected IP telephony object.
- Retention of the configuration data during upgrade: Upgrading from the version 9.0x to the version 9.10 retains all the configuration data.
- Cisco IP Telephony:
- Support for additional mode of CDR collection: Billing Server mode-based CDR collection where the iSPI system acts as the Billing Server.
- New features in the Call Detail reports package:
- You can filter and group the Cisco Call Details reports by multiple additional dimensions of calls.
- Reports to see the details of most recent calls.
- New reporting capabilities:
- Reports on IP phone movement, addition, and deletion in the environment
- Gateway Calls reports package—includes P.01 Grade of Service Summary reports, Peak Period reports, Blocked Calls Percentage reports
- Cisco Route Groups and Route Lists P.01 Grade of Service Summary reports
- Inter-Cluster IP trunks ( ICTs) reports package—includes Peak Period reports
- Calls by their classification and termination reasons reports package—includes Top N Termination Reasons reports
- B Channel Activity reports package—reports on free/busy channels in Voice Gateway interfaces
- Voice Mail Systems reports package—license and port utilization reports
- Avaya IP Telephony:
- Support for Avaya Communication Manager 6.x (Aura): The NNM iSPI for IP Telephony can now support the IP telephony environment based on Avaya Communication Manager 6.x (Aura).
- Support for additional mode of CDR collection: The NNM iSPI for IP Telephony now can process CDRs sent by the Avaya Communication Managers by using the Reliable Session Protocol (RSP).
- New features in the Call Detail reports package:
- You can filter and group the Avaya Call Details reports by multiple additional dimensions of calls.
- Reports to see the details of most recent calls.
- New reports:
- Reports on IP phone movement, addition, and deletion in the environment
- Calls by Trunk Groups reports package—includes Peak Period reports and the ability to filter and group by IP trunk groups and non-IP trunk groups
- Calls by Media Gateway reports package—includes Peak Period reports and the ability to filter and group by Avaya port network (PN) media gateways and H.248 media gateways
- Calls by their classification and Termination Reasons reports package—includes Top N Termination Reasons reports
- Trunk Group and Route Pattern usage reports package—includes P.01 Grade of Service Summary reports for usage of both Trunk Groups and route patterns, Peak Usage, Peak Period reports, and the ability to filter and group by IP trunk groups and non-IP trunk groups
- Trunk Activity reports—reports on free/busy trunk members in Trunk Groups
- Communication Manager Processor Occupancy summary reports package
- Port Network load statistics reports package
- Network Region DSP/CODEC usage summary reports package
- RTP session metrics reports package—includes Call Quality metrics for voice quality experienced by Avaya RTP endpoints, reports to see the details of most recent sessions
- Microsoft IP Telephony:
This version of the NNM iSPI for IP Telephony enables you to monitor the IP telephony infrastructure built with the Microsoft Lync Server and other components of Microsoft Unified Communications solution.
- Monitoring the Lync Server and enterprise topology: The NNM iSPI for IP Telephony now presents inventory views for Lync sites and Lync servers. An enterprise topology view—generated by the periodic discovery based on Front End Pool seeding—shows Central Site to Central Site and Central Site to Branch Site connectivity.
In addition, the NNM iSPI for IP Telephony can now discover and monitor:
- NET (UX) 1.0 and HP Survivable Branch Module (SBM)
1.00.2.00
gateways
- Voice interfaces and their types
- Operational State and Line Status of gateway interfaces
- DS0/ DS1 channel per Voice interface
- Operational state and usage state of channels contained in gateway interfaces
- Discovering and monitoring end points:
- On-demand SIP user discovery
- Table view of SIP users
- Tab to discover end points for selected SIP users
- Reports:
The NNM iSPI for IP Telephony provides you with reports for the following servers and components of the Microsoft IP telephony infrastructure:
- Call details: Reports on calls processed by the Lync Server
- Call quality: Reports on call quality metrics for voice quality experienced at endpoints for calls processed by the Lync Server
- Gateway: Reports on peak usage of a gateway over a period; reports on blocked calls at the gateway level over a period
- Server reports: The following groups of reports include reports that are built with the data on the Front End or Microsoft Exchange server. You must integrate the NNM iSPI for IP Telephony with HP SiteScope 11.10 to view the server reports.
- Front End Server
- Director Server
- Edge Server
- Archiving Server
- AV Conferencing Server
- Registrar Server
- Mediation Server
- Monitoring Server
- Unified Messaging
Known Problems
- After installing the NNM iSPI for IP Telephony, the IP Telephony Reports menu does not appear for Cisco and Avaya IP phones in the Actions menu in the menu toolbar in the NNMi console.
Workaround. To resolve this, follow these steps:
a) On the NNMi management server, copy the Actions_IPTSPI_en.xml file, which is available in the %nnminstalldir%\conf\PerfSPI directory.
b) Place the copied Actions_IPTSPI_en.xml file into the %nnminstalldir%\newconfig\PerfSPI directory.
c) Run the following command from the %nnminstalldir%\newconfig\PerfSPI directory:
nnmenableperfspi.ovpl -a
d) Log off from the NNMi console and log on again. - While working with the NNM iSPI for IP Telephony views, the following error appears:
A problem occurred while loading the data from the NNMi management server for this component. Additional error information: Service Unavailable
Workaround. If the iSPI and NNMi are configured with a remote Oracle database, this error occurs when you restart the Oracle server. To resolve this, restart the iSPI for IP Telephony by stopping and starting the iptjboss process.
- Cisco IP Telephony:
- In the Cisco tab on the NNM iSPI for IP Telephony Data Access Configuration page (which you can open from the NNM iSPI for IP Telephony Configuration Console), if you enable the CDR onDemand WS Based collection, the FTP Path column in the Current Configurations section shows the Call Manager Cluster ID.
Ignore this column value for the onDemand WS Based collection. This value cannot be edited and this is an internal FTP path used by the iSPI.
- If you use Microsoft Internet Explorer and if the Automatic prompting for file downloads setting is disabled, the ClarusIPC Remote Hands window does not appear from the Cisco IP Phones view.
Workaround. In the Internet Explorer browser, click Tools > Internet Options, select the Security tab, click Custom Level, and then enable the Automatic prompting for file downloads setting in the Security Settings dialog box.
- If you try to remove the NNM iSPI for IP Telephony from the NNMi management server without disabling the integration with ClarusIPC, the clarus directory and associated files might remain on the management server after completely removing the iSPI.
Workaround. After uninstalling the iSPI for IP Telephony, manually delete the clarus directory and its contents from the %NnmInstallDir%\config\ipt directory.
- Avaya IP Telephony:
- The NNM iSPI for IP Telephony Configuration form does not provide options to disable an existing configuration for reception of RTCP packets from Avaya RTP endpoints.
Workaround. To disable the collection, delete the collection configuration from the NNM iSPI for IP Telephony Data Access Configuration form. To enable the collection again, add the same collection configuration in the NNM iSPI for IP Telephony Data Access Configuration form.
- Microsoft IP Telephony:
- When you configure sites or Lync end user groups in the NNM iSPI for IP Telephony Configuration Console, no error messages or warnings appear if you type characters or non-integer values for the reporting order. You must provide an integer value for the reporting order while configuring a Lync end user group or a site.
- This version of the NNM iSPI for IP Telephony does not monitor Operational state and Usage state of NET Gateway channels.
- Seeding of the Front End pool fails and the following message appears in the %nnmdatadir%\log\ipt\msproxy file:
Maximum number of connections reached
Workaround. Log on to the Front End server and close PowerShell sessions established by servers other than the NNMi management server. If that does not resolve the problem, restart the Front End server.
- When using the Microsoft Internet Explorer, version 8, and if you have more than 30,000 Lync End Users, the Lync End Users inventory view does not display all the users.
Workaround. You can filter the Lync End Users inventory view to view the users that are not listed on the inventory view or use a compliant version of the Mozilla Firefox browser.
- To view the "From OCS SIte" and "To OCS Site" data on CDR and QoE reports, you must enable both the topology and user discovery.
- Nortel IP Telephony:
This version of the NNM iSPI for IP Telephony does not calculate the state of the Nortel Media Gateways (MC and MGC) based on IP telephony alarms.
- For updated information on the reports (Calendar, Chart Detail, Heat Chart, Top N, Top N Chart, Peak Period, and Most Changed) supported by the Cisco and Avaya extension packs, see the PDF copy of the Online Help for extension packs at the following location:
http://h20230.www2.hp.com/selfsolve/manuals
- For the Avaya RTP Session Metrics extension pack, the metrics table does not list the Duration (secs) metric.
- For the Avaya IP Trunk Activity extension pack, the metrics table does not list the Duration (secs) metric.
- Sample Count is listed as a valid metric in the Avaya Communication Manager Processor Occupancy extension pack. This is not correct.
- Duration (secs) listed in the Topology Filters table for the Cisco Call Termination Reasons and Call Types extension pack is incorrect. This metric must be listed in the Metrics listing table for the extension pack.
- The Failure Reason topology filter listed in the Avaya IPT CDR Collection extension pack is incorrect. This filter is removed for the current release.
- For the Avaya IPT Call Termination Types and Reasons extension pack, the metric Duration (secs) must include the following note: Do not select the average value of this metric to generate a report. You can select the average value for the Call Duration metric. You can however select the minimum and maximum options for this metric to generate reports.
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Acknowledgements
This product includes software developed by Apache Software Foundation. (http://www.apache.org)
This product includes software developed by Indiana University Extreme! Lab.
This product includes software developed by SSHTools (http://www.sshtools.com/).
For information about third-party license agreements, see the license-agreements directory on the product installation media.
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