HP Service Health Optimizer Release Notes

for the Microsoft Windows® operating system

Software version: 9.01 patch (SHOWIN_00001)

Publication date: June, 2011

This document provides a list of enhancements and fixes to the HP Service Health Optimizer (HP SH Optimizer) 9.01 patch. You must install HP SH Optimizer 9.00 and SH Optimizer 9.00 Content Pack before installing the HP SH Optimizer 9.01 patch.

See the HP SH Optimizer 9.00 Release Notes here. To view the latest copy of the Release Notes, visit the HP Software Product Manuals web site.

Patch Location

Download the HP SH Optimizer 9.01 patch and the patch installation notes from http://support.openview.hp.com/selfsolve/document/FID/DOCUMENTUM_SHOWIN_00001. Follow the instructions given in the patch installation notes to install the HP SH Optimizer 9.01 patch.

What's New?

The following features have been added to the HP SH Optimizer 9.01 patch:

HP SH Optimizer provides an on-demand VM placement feature for new VM placement analysis. This feature enables you to create on-demand placement scenarios to get recommendations on optimally placing new VMs on selected hosts or clusters, without affecting the existing VM placement. For more information, see the HP SH Optimizer Concepts Guide.

On the Scenario Planning page, you can now select if the VM placement has to be done based on utilization data or the configured capacity of the VM.

Other Enhancements and Fixes


The following enhancements are available in the HP SH Optimizer 9.01 patch:

The following problems have been fixed in the HP SH Optimizer 9.01 patch:

Documentation Updates

The following documents are updated in the HP SH Optimizer 9.01 patch:

Known Problems and Workarounds


Problem HP SH Optimizer uses.csv files to populate specific tables with VM activity information to indicate the active, powered-off, and deleted VMs in the data center. These .csv files are automatically loaded into the HP SH Reporter datawarehouse tables by the data processing job streams (ABC streams). If you restart the HP SH Reporter Collection Service on the HP SH Reporter Administration Console before the ABC streams have initiated the loading of the .csv files, such .csv files do not get loaded into the datawarehouse tables. This problem results in loss of data and display of unexpected VM activity information on the HP SH Optimizer User interface.
Workaround Logon as Administrator to the system where you have installed HP SH Reporter. Manually copy the .csv files from {PMDB_HOME}/stage/collection/failed_to_load folder to the {PMDB_HOME}/stage/ folder. You must then wait for the ABC stream to load this data in to the datawarehouse tables.
Problem The screen display is intermittently distorted in particular navigation sequences on some systems with specific resolutions.
Workaround You can refresh the Internet Explorer window to display the screen appropriately. If this problem occurs frequently, change the resolution of your monitor.

 

Integration with other HP Software Products

HP SH Optimizer 9.01 integrates with HP SH Reporter 9.00.

 

HP Software Support

This web site provides contact information and details about the products, services, and support that HP Software offers. For more information, visit the HP Support web site at: HP Software Support Online.

HP Software support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valued support customer, you can benefit by being able to:

To access the Self-solve knowledge base, visit the Self-solve knowledge search home page.

Note: Most of the support areas require that you register as an HP Passport user and sign in. Many also require an active support contract. To find more information about support access levels, go to: Access levels.

To register for an HP Passport ID, go to: HP Passport Registration.

Legal Notices

©Copyright 2011 Hewlett-Packard Development Company, L.P.

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

The information contained herein is subject to change without notice.

Trademark Notices

Adobe® is a trademark of Adobe Systems Incorporated.

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

Java is a registered trademark of Oracle and/or its affiliates.

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HP Service Health Optimizer Release Notes

for the Microsoft Windows® operating system

Software version: 9.00

Publication date: February, 2011

This document is an overview of HP Service Health Optimizer (HP SH Optimizer). It contains important information that may not be included in the books or Online Help. To view the latest Release Notes, visit the HP Software Product Manuals web site.

Introduction
Licenses
Documentation
Supported Deployment Scenarios
Installation Notes
Known Problems, Limitations, and Workarounds
Integration with other HP Software products
HP Software Support
Legal Notices

Introduction

HP SH Optimizer is a 'Business Aware' capacity management and planning tool for x86 based virtualized environments. HP SH Optimizer provides key benefits in the following areas:

HP SH Optimizer works closely with HP Service Health Reporter (HP SH Reporter) and leverages the topology and performance data that is collected by HP SH Reporter. It also uses SAP BusinessObjects that is part of HP SH Reporter for providing the out-of-the-box reports and user authentication.

Licenses

HP SH Optimizer requires one or more of the following licenses:

  1. HP Service Health Optimizer Software: This license includes an entitlement to collect, optimize, and report up to 250 nodes.
  2. Additional scalability packs of 250 nodes: To add 250 additional nodes to your existing environment; additional data collection, optimization, and reporting entitlements can be added to grow the HP SH Optimizer solution to fit your environment.

Note: You must have a licensed version of HP SH Reporter for installing and using HP SH Optimizer.

Documentation

HP SH Optimizer provides the following manuals and online help:

To check for recent updates or to verify that you are using the most recent edition, visit this URL: HP Software Product Manuals

To retrieve a document, select the following:

  1. Product name: HP Service Health Optimizer
  2. Product Version: 9.00
  3. Operating System: Windows
  4. Click Search.

You must have Adobe Reader installed to view files in PDF format (*.PDF). To download Adobe Reader, go to the Adobe web site.

Supported Deployment Scenarios

You can deploy HP SH Optimizer in the following environments:

In each of the above deployment scenarios, HP SH Optimizer discovers cluster topology from HP Performance Agent. For more information about the deployment scenarios, see the HP Service Health Optimizer Installation and Configuration Guide.

Installation Notes

Installation requirements, as well as instructions for installing HP SH Optimizer, are documented in the HP SH Optimizer Installation and Configuration Guide. This guide is located in the Documentation directory on your installation media. After installation, you can access the guide and this Release Notes from %ovinstalldir%\documentation\SHO\en and Start -> Programs -> HP SH Optimizer -> Documentation.

Before installing HP SH Optimizer, make sure that your system meets the following minimum requirements:

Hardware Requirements

HP SH Optimizer Server Processor Type: 2.00 GHz or higher (x64-bit) Intel Xeon or equivalent
Number of CPUs: 2
Physical Memory: 2 GB of RAM
Free Disk Space: 1 GB
HP SH Optimizer Content Pack Free Disk Space required for this content pack: 10 GB per 500 nodes (VMs, VM hosts, and physical hosts) must be available on the server on which SybaseIQ database is installed. Note that you must install the HP SH Optimizer Content Pack on the server on which HP SH Reporter is installed.

Software Requirements

Supported Operating Systems
  • Microsoft Windows Server 2008 x64 Enterprise Edition with Service Pack 2
  • Microsoft Windows Server 2003 x64 Enterprise Edition with Service Pack 2
Supported Web Browsers
  • Internet Explorer 7.0
  • Internet Explorer 8.0
Flash Player Adobe Flash Player 9 or later

Note: You must install and configure HP SH Reporter before you install and use HP SH Optimizer. For information about the hardware and software requirements of HP SH Reporter, see the HP Service Health Reporter Installation and Configuration Guide on the HP Software Product Manuals web site.

Known Problems, Limitations, and Workarounds

This release contains certain unresolved problems, some limitations, and workarounds to help solve certain problems. To view the updated list of known issues and limitations, check the latest version of this Release Notes document available at the HP Software Product Manuals web site.

Known Problems and Workarounds


Problem HP SH Optimizer recognizes the physical machine architecture based on the value of the HP Performance Agent metric GBL_MACHINE. Only the following values of this metric are recognized by HP SH Optimizer:
  • 80686
  • WinNT
  • W2K
  • i686
  • AMD64
  • Intel64
  • Intel Pentium + or unKnown
  • 80F86
  • x86
  • i86pc
  • x86_64
  • EM64T
  • Workaround If HP Performance Agent is reporting any string other than the one from the above list, you must add the new architecture string to the bso_stand_architecture table. To add the string, run the following command from the SybaseIQ client:

    insert into bso_stand_architecture values ('<new architecture string>')
    commit


    Problem In the BSM Service and Operations Bridge deployment scenario, when automatic synchronization of topology occurs between BSM and HPOM for Windows, the synchronization process may sometimes create multiple Configuration Items (CIs) for the same VMs discovered by HPOM for Windows. Due to this, the history of the VMs available in the HP SH Reporter Performance Management Database is lost, and the Business Service to VM relationship available in the RTSM) database is also lost.
    Workaround Use the manual topology synchronization process to synchronize the topology between BSM and HPOM for Windows. To use this synchronization process, run the following script from the Business Service Management system:

    %TOPAZ_HOME%\bin\opr-startTopologySync.bat

     

    Limitations


    Integration with other HP Software products

    HP SH Optimizer 9.00 integrates with HP SH Reporter 9.00.

    HP Software Support

    This web site provides contact information and details about the products, services, and support that HP Software offers. For more information, visit the HP Support web site at: HP Software Support Online.

    HP Software support provides customer self-solve capabilities. It provides a fast and efficient way to access interactive technical support tools needed to manage your business. As a valued support customer, you can benefit by being able to:

    To access the Self-solve knowledge base, visit the Self-solve knowledge search home page.

    Note: Most of the support areas require that you register as an HP Passport user and sign in. Many also require an active support contract. To find more information about support access levels, go to: Access levels.

    To register for an HP Passport ID, go to: HP Passport Registration.

    Legal Notices

    ©Copyright 2011 Hewlett-Packard Development Company, L.P.

    Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

    The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

    The information contained herein is subject to change without notice.

    For information about open source license agreements, see the LicensesOpenSource directory on the product installation media.

    Trademark Notices

    Adobe® is a trademark of Adobe Systems Incorporated.

    Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

    UNIX® is a registered trademark of The Open Group.

    Java is a registered trademark of Oracle and/or its affiliates.