Summary
Question
What platforms are supported by Service Desk 4.5?
What is needed to integrate Service Desk and OpenView Operations?
Answer
This list specifies the software versions certified by Hewlett-Packard for Service Desk 4.5. (Last modified: May 2011)
By default, all listed products are supported including any subsequent service packs or patches for that specific product.
This does not include any minor releases for these products - minor releases have to be certified against Service Desk 4.5. In general, combinations not listed in this document are unsupported until they have been tested. Hewlett-Packard will continue to accept requests for support for other combinations; however, if unable to reproduce the problem in an unsupported configuration, customers may be required to migrate to a supported configuration to correct the symptoms of the problem.
Hewlett-Packard will continue to test combinations of software versions. Upon completion of testing, HP will add these combinations to the supported list. The latest information about supported software versions will be published on the Internet, in the Supported Platforms List (this document).
Hewlett-Packard can neither guarantee the reliability nor solve issues inherent in third-party software. For support for third-party software, please contact the manufacturer.
General: Review the release notes (readme.htm) for configuration details like drivers and important information supplied with each service pack.
Service Desk 4.5 Client 2008 (as of SD4.5 SP23)
Microsoft Windows 2000 Professional Service Pack 4
Microsoft Windows 2000 Terminal Services (W2K Advanced Server only)
Microsoft Windows XP Professional Service Pack 2
Citrix Access Suite 4.0
Microsoft Windows Server 2003 R2
Microsoft Windows Server 2003 R2 Terminal Services
Microsoft Windows Server 2008 Enterprise Edition 32-bit (as of SP36)
Microsoft Windows Vista Enterprise 32-bit Edition
Microsoft Windows 7 Enterprise Edition 64-bit (as of SP37)
Service Desk Client
Microsoft Windows 2000 Professional Service Pack 4
Microsoft Windows XP Professional Service Pack 2
Windows 2000 Terminal Services (W2k Advanced Server only)
Citrix Access Suite 4.0 (as of SD4.5 SP16)
Windows 2003 (as of SD4.5 SP19)
Windows Vista Enterprise Edition 32 bits (as of SD4.5 SP23)
Service Desk Application Server
Microsoft Windows 2000 Advanced Server Service Pack 4
Microsoft Windows 2003 Server (requires SDSK_00036)
Microsoft Windows 2003 Enterprise Edition R2 32 bits (as of SD4.5 SP19)
Microsoft Windows Server 2008 Enterprise Edition 32-bit (as of SP35)
Microsoft Windows Server 2008 Ent Ed "R1" 64-bit (as of SD 4.5 SP38) Note that Service Desk 4.5 legacy client is not supported on Windows Server 2008 Enterprise Edition (64-bit), and Windows Server 2008 R2 (released for 64-bit only) is NOT supported.
HP-UX 11.11, 11.23 (Itanium) (as of SD4.5 SP17)
HP-UX 11.23 (PA-RISC) (as of SD4.5 SP19)
HP-UX B.11.23 update2 Itanium (as of SD4.5 SP25)
HP-UX B.11.31 Itanium (as of SD4.5 SP31)
Sun Solaris 8, 9
Sun Solaris 10 (as of SP37)
Database Server
Oracle 9i (9.0.1.00), 9.2 (as of SD4.5 SP6)
Oracle 10g release 1 (as of SD4.5 SP16), release 2 (as of SD4.5 SP19)
Oracle 11G (11.1) as of SD 4.5 SP34
Oracle 11G (11.2) as of SD 4.5 SP38
Microsoft SQL Server 2000 Service Pack 4
Microsoft SQL Server 2000 Cluster (as of SD4.5 SP16)
Microsoft SQL Server 2005 (as of SD4.5 SP19) (SDSK_00071 required for SP16-18)
Microsoft SQL Server 2008 (as of SP36) - SQL Server 2008 R2 is NOT supported
Service Desk Event Communicator
Consists of sd_event, Service Desk Event queuing, Service Desk Agent, Service Desk Rule Manager
Microsoft Windows 2000 Professional/Advanced Server Service Pack 4
Microsoft Windows 2003 Server
Microsoft Windows 2003 Enterprise Edition R2 32 bits (as of SD4.5 SP19)
Microsoft Windows Server 2008 Enterprise Edition 32-bit (as of SP35)
Windows Vista Enterprise Edition 32 bits (as of SD4.5 SP23)
HP-UX 11.11, 11.23 (Itanium) (as of SD4.5 SP17)
HP-UX 11.23 (PA-RISC) (as of SD4.5 SP19)
Sun Solaris 8, 9
Sun Solaris 10 (as of SP37)
Web Browsers
Microsoft Internet Explorer 6.0 SP2, 7.0 (for Service Pages and WebConsole, as of SD4.5 SP23)
Mozilla 1.4
Netscape 7.0
Firefox 1.x (Web Console only)
Integrations
OpenView Operations for Unix 7.1.x
OpenView Operations for Unix 8.x (as of SD4.5 SP14)
OpenView Operations for Unix 8.2 on Itanium (as of SD4.5 SP16)
OpenView Operations for Unix 8.3 on Itanium (as of SD4.5 SP33)
OpenView Operations for Windows 7.21 (as of SD4.5 SP5)
OpenView Operations for Windows 7.5 (as of SD4.5 SP11)
OpenView Operations for Windows 7.5 Cluster (as of SD4.5 SP16)
Operations Manager for Windows (OMW) 8.0 (as of SD4.5 SP23, requires SDKS_00186, see KM340931)
OpenView Network Node Manager 7.x (as of SD4.5 SP16), 7.5 AE
OpenView ManageX 4.23
Microsoft Operations Manager (MOM) 2000 (requires SDSK_00046)
Tivoli TEC 3.7.1.3.8 (as of SD4.5 SP3)
BMC POM 1.1.04 with BMC Agent 3.4 or higher (as of SD4.5 SP3)
OpenView Configuration Manager (Radia)
SMS 2.0
OpenView Service Navigator Value Pack 8
OpenView Configuration Manager 5.0 (as of SD4.5 SP22)
Miscellaneous
Perl 5.6
Tomcat 4.0.3, 5.0.28 (as of SD4.5 SP17) (Service Pages JSP server)
Tomcat 4.1.24, 5.0.28 (as of SD4.5 SP17) (for Web Console)
Apache 2.048
Internet Information Services 5
The following lists the supported versions of Java (JRE and JDK) for the Service Desk 4.5 application SERVER.
Supported means that higher version should work (Java backward compatibility), but the SD labs have not tested
other versions than the ones stated below. The build numbers, after '_' indicate recommended minimum versions.
JRE 1.3.1 for SD 4.5 up to sp18:
JRE/JDK 1.3.1_03 was initially shipped on the SD 4.5 CD for convenience, but since then Sun has fixed a lot of
performance and stability issues in later builds of Java. Build 1.3.1_15 is the first really stable JRE version.
SD 4.5 sp18-25, ITSM007871
JRE 1.4.2 (Build 1.4.2_07 is stable; There's a hotfix package available for customers on sp17 with Tomcat 5)
SD 4.5 sp25-30, ITSM009360
JRE 5 / 1.5.0_14
SD 4.5 sp30+, sp37 is latest version at time of writing, ITSM009779
JRE 6 / 1.6.0_13
Old JRE/JDK versions can be downloaded from http://java.sun.com/products/archive/index.html.
NOTE 1
The standard Service Desk 4.5 CLIENT uses Microsoft Java aka Jview. It does not run with Sun Java, and the code is
not 100% compatible. The Jview version is updated with Windows.
NOTE 2
The new Client 2008 for SD 4.5 which was released for sp23 and higher comes with an embedded JRE version, 1.5 for
sp23-31, 1.6/6.0 for sp31+. See the download's extraction folder doc/ITSM009803 for instructions.
ITSM to Service Desk Migration
Only supported from ITSM 5.6.3, 5.7.2 or 5.7.3
Upgrades from previous versions of Service Desk
Only supported from Service Desk versions 3.0 (latest service pack) and 4.0 (latest service pack)
Discontinued
The Service Desk API provided with previous versions of Service Desk is no longer supported. It has been superseded by the Service Desk web-based API.
Microsoft has ended support for Windows NT 4.0 on June 30, 2003.
Customers running clients and/or application servers on NT4.0 platforms should take note and plan to upgrade to a supported O/S.
Microsoft has ended support for Windows 2000 since Jun 30, 2005. SD 4.5 service packs released after Apr 1, 2009 are not verified on Windows 2000.