Service Desk 5.0 Supported Platforms List

This list specifies the software versions certified by Hewlett-Packard for Service Desk 5.0.

By default, all listed products are supported including any subsequent service packs or patches for that specific product.

This does not include any minor releases for these products - minor releases have to be certified against Service Desk 5.0. In general, combinations not listed in this document are unsupported until they have been tested. Hewlett-Packard will continue to accept requests for support for other combinations; however, if unable to reproduce the problem in an unsupported configuration, customers may be required to migrate to a supported configuration to correct the symptoms of the problem.

Hewlett-Packard will continue to test combinations of software versions. Upon completion of testing, HP will add these combinations to the supported list. The latest information about supported software versions will be published on the Internet, in the Supported Platforms List (this document).

Hewlett-Packard can neither guarantee the reliability nor solve issues inherent in third-party software. For support for third-party software, please contact the manufacturer.

Service Desk Agent

Microsoft Windows

• XP Professional Service Pack 2
• 2000 Professional Service Pack 4
• 2000 Server Service Pack 4
• 2000 Advanced Server Service Pack 4
• Datacenter Server Service Pack 4
• Server 2003 Standard Edition
• Server 2003 Enterprise Edition
• Server 2003 Datacenter Edition

HP-UX

• 11.11
• 11.23PI (PA-RISC only)
• 11.23 Itanium (as of SD5.0 patch1)

Solaris

• 9 (as of SD5.0 patch1)
• 10 (as of  SD5.0 patch1)

Service Desk Load object

Microsoft Windows

• XP Professional Service Pack 2
• 2000 Professional Service Pack 4
• 2000 Server Service Pack 4
• 2000 Advanced Server Service Pack 4
• 2000 Datacenter Server Service Pack 4
• Server 2003 Standard Edition
• Server 2003 Enterprise Edition
• Server 2003 Datacenter Edition

HP-UX

• 11.11
• 11.23PI (PA-RISC only)
• 11.23 Itanium (as of SD5.0 patch1)

Solaris

• 9 (as of SD5.0 patch1)
• 10 (as of  SD5.0 patch1)

Service Desk Management Server

Microsoft Windows

• 2000 Server Service Pack 4
• 2000 Advanced Server Service Pack 4
• 2000 Datacenter Server Service Pack 4
• Server 2003 Standard Edition
• Server 2003 Enterprise Edition

Server 2003 Datacenter Edition

HP-UX

• 11.11
• 11.23PI (PA-RISC only)
• 11.23 Itanium (as of  SD5.0 patch1)

Solaris

• 9 (as of SD5.0 patch1)
• 10 (as of  SD5.0 patch1)

Service Desk Service Level Management Metric Adapters

OpenView Performance Manager 5.0 for Windows
OpenView Performance Manager 5.0 for HP-UX
OpenView Internet Services 5.2, 6.0
OpenView Service Navigator 7.10, 8.1

Database Server

Oracle 9.2, 10g
Microsoft SQL Server 2000 Service Pack 3a

Integrations

OpenView Operations

• Unix 8.x (as of SD5.0 patch1)
• Windows 7.5 (as of SD5.0 patch1)

OpenView Network Node Manager 

• 7.5 AE (as of SD5.0 patch2)

Microsoft Operations Manager (MOM) 2005
SMS 2003 (as of SD5.0 patch2)
OpenView Configuration Manager

• 5.0 (as of SD5.0 patch 2)

(Integration packs are available at http://support.openview.hp.com/patches/patch_index.jsp )

OpenView Console

Microsoft Windows

• XP Professional Service Pack 2
• 2000 Professional Service Pack 4
• 2000 Server Service Pack 4
• 2000 Advanced Server Service Pack 4
• 2000 Datacenter Server Service Pack 4
• Server 2003 Standard Edition Service Pack 1
• Server 2003 Enterprise Edition Service Pack 1
• Server 2003 Datacenter Edition Service Pack 1

HP-UX

• 11.11
• 11.23PI (PA-RISC only)
• 11.23 Itanium (as of  SD5.0 patch1)

Solaris

• 9 (as of SD5.0 patch1)
• 10 (as of  SD5.0 patch1)

Java Webstart: JRE 1.4.2_05

OVPI Service Desk Report Packs

OpenView Performance Insight

• 5.10 Service Pack 2 for Windows
• 5.10 Service Pack 2 for HP-UX

Web Browsers

Microsoft Internet Explorer

• 5.01 Service Pack 2
• 6.0 Service Pack 2

Mozilla 1.4, 1.7.12
Firefox 1.0, 1.5
Netscape 7, 8
Opera 8.5
Safari 1.1
Camino 1

Miscellaneous

JDK 1.4.2_08
Tomcat 5.0.28
Apache 2.048
Internet Information Services 6

Coexistence of Service Desk 5.0 and other OpenView products
Please review the following documents to understand what is supported regarding installation of Service Desk 5.0 and other OpenView products on one machine:

Localizations
Korean, German, Brazilian Portuguese, Spanish, French (as of SD5.0 patch 1)

Open localization is not supported.

(Localization packs are available at http://support.openview.hp.com/patches/patch_index.jsp )