Summary
Question
Supported Platforms List for Service Desk 5.0
Answer
This list specifies the software versions certified by Hewlett-Packard for Service Desk 5.0. By default, all listed products are supported including any subsequent service packs or patches for that specific product. This does not include any minor releases for these products - minor releases have to be certified against Service Desk 5.0. In general, combinations not listed in this document are unsupported until they have been tested. Hewlett-Packard will continue to accept requests for support for other combinations; however, if unable to reproduce the problem in an unsupported configuration, customers may be required to migrate to a supported configuration to correct the symptoms of the problem. Hewlett-Packard will continue to test combinations of software versions. Upon completion of testing, HP will add these combinations to the supported list. The latest information about supported software versions will be published on the Internet, in the Supported Platforms List (this document). Hewlett-Packard can neither guarantee the reliability nor solve issues inherent in third-party software. For support for third-party software, please contact the manufacturer. Service Desk Agent Microsoft Windows
HP-UX
Solaris
Service Desk Load object Microsoft Windows
HP-UX
Solaris
Service Desk Management Server Microsoft Windows
Server 2003 Datacenter Edition HP-UX
Solaris
Service Desk Service Level Management Metric Adapters OpenView Performance Manager 5.0 for Windows Database Server Oracle 9.2, 10g Integrations OpenView Operations
OpenView Network Node Manager
Microsoft Operations Manager (MOM) 2005
(Integration packs are available at http://support.openview.hp.com/patches/patch_index.jsp ) OpenView Console Microsoft Windows
HP-UX
Solaris
Java Webstart: JRE 1.4.2_05 OVPI Service Desk Report Packs OpenView Performance Insight
Web Browsers Microsoft Internet Explorer
Mozilla 1.4, 1.7.12 Miscellaneous JDK 1.4.2_08 Coexistence of Service Desk 5.0 and other OpenView products http://openview.hp.com/ecare/getsupportdoc?docid=OV-EN021861 http://openview.hp.com/ecare/getsupportdoc?docid=OV-EN021862 http://openview.hp.com/ecare/getsupportdoc?docid=OV-EN021863 Localizations Open localization is not supported. (Localization packs are available at http://support.openview.hp.com/patches/patch_index.jsp )
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