Release Control Product Obsolescence

Program Overview
Micro Focus is announcing the product obsolescence of Release Control.

Please note that all Release Control customers with active support contracts are eligible to use the native release control capability in Service Manager as a replacement solution. Starting from Service Manager 9.50, there is a comprehensive collection of built-in Release Control functionality that provides extended change management support without the need to integrate with Release Control. See Native release control for Service Manager for more information.

Micro Focus recommends the customers to use the latest version of Service Manager 9.70 (both binary and application). However, customers who are on earlier Service Manager versions from 9.50 to 9.61 can choose to keep the applications on the current version and apply a content pack to use the risk assessment and calculation capability in native release control. See https://marketplace.microfocus.com/itom/content/risk-assessment-and-calculation for more information. Note that in each case, customers must upgrade the Service Manager binaries to version 9.62 or above.

There is no plan to back port native release control capabilities to previous Service Manager 9.3x and Service Manager 9.4x versions, both which has reached end of committed support by early 2020. Customers using earlier versions of Service Manager with Release Control will need to upgrade to a newer version of Service Manager. See https://docs.microfocus.com/itom/Service_Manager:9.70/ReleaseNotes and https://docs.microfocus.com/itom/Service_Manager:9.70/ReleaseLog for more information around what is new in SM 9.70 and release log.

Key Program Dates

Program documentation

» Affected product numbers list (.PDF)*

This communication is covered by the Business Support Agreement

* Requires Adobe Acrobat Reader.
To download the latest version, please go to https://get.adobe.com/reader/.