Micro Focus Service Management Automation Suite 2021.05 has been released

Recommended Software Update

Micro Focus is announcing the release of

Product: Service Management Automation Suite
Version: 2021.05
Languages: English

This SMAX release further increases service management productivity with new functionality and features in collaboration, asset management, and integration as well as extended platform and language support. Customers now can also get early access to the new Android mobile app for agents with this release in addition to the continued early access to the iOS version.

Collaborate more effectively with the MS Teams integration 
Engaging IT personnel like domain experts can now collaborate via MS Teams

• Provides a direct connection from SMAX to MS Teams
• The data that SMAX sends to MS Teams can be easily configured
• Codeless mapping allows to quickly configure a new MS Teams channel integration
• A new business rule template simplifies the way SMAX sends notifications to MS Teams

Increased agent productivity
Work more consistently within service desk team

• Multiple Dashboards
  • A list panel allows to select from multiple dashboards.
  • Seven dashboards come out of the box, more can be added by administrators.
  • Dashboards can be based on role, module, or group.
  • Access filters allow to control access to dashboard definitions.
• Link related records
  • These now can use many-to-many relations for mass updates. A sample use case is to select multiple requests and link them to one or more incidents.
• Filtering unwanted CIs in Native SACM
  • Puts focus on the data relevant to specific SMAX use scenarios.

Increased deployment flexibility
Support customer managed deployment on Red Hat OpenShift

• SMAX/HCMX and CMS can be deployed on the same OpenShift Cluster
• Supports Red Hat OpenShift Container Platform 4.6

Manage usage, risk, and cost of Adobe products, and make efficient licensing decisions 
Software Asset Management for Adobe products

• Understand usage statistics
• Track compliance of user-based licenses
• Identify users who are not entitled to use Adobe products
• License compatibility matrix with upgrade path
• End of support analysis

Reduce language translation costs and turnover time 
Easier and faster L10N environment setup for partners and customers via automatic translation

• Free and flexible on-demand self-service
• Supports more than 100 languages
• Free choice of machine translation or do-it-yourself translation
• Neural machine translation service in Open L10N

Early Access to SMAX iOS and Android Native Mobile App for Agent Use Cases    
Improved agent mobility and flexibility

Field agents on the go can manage requests (search including KM results, view, assign, see affected CIs, view, and update support tasks, add CI by QR or barcode scan, and add attachments) in the native mobile application. In this release this is available for evaluation only, without support. Contact product management to enrol your customers in the early access program.

Watch SMAX release readiness webinar recording >

SMA-SM Features and Benefits:
New Service Catalog and Portal (Mixed Mode) Features:

The SMA Service Portal works with existing instances of Service Manager, enabling customers to take advantage of the modern SMA Service Portal and mobile app without requiring changes to Service Manager. The Service Portal can be deployed on-premise or in the cloud. New features:

• Specify the sort order of the categories and subcategories in Service Manager, which then will be used in Service Portal

Reduce language translation costs and turnover time
Easier and faster L10N environment setup for partners and customers via automatic translation

• Free and flexible on-demand self-service
• Supports more than 100 languages
• Free choice of machine translation or do-it-yourself translation
• Neural machine translation service in Open L10N

Watch SMA-SM release readiness webinar recording >

For more information, please check the Release Notes for this version (available from MySupport).  

If you have an active support subscription for these products, please plan for downloading this version from the Software Licenses and Downloads Portal. To access these products in the Software Licenses and Downloads Portal, you will need to sign in with your Micro Focus credentials.

Our goal is to provide you with clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check our MySupport Software Product Lifecycle pages. Please take note of the end of support dates for the latest available version of this product:

Please note that all Service Management Automation Suite customers with active support subscriptions are eligible to update to Service Management Automation Suite 2021.05.