Upgrade process has failed message appears in the wizard

  • Document ID:KM03808295
  • Creation Date:03-May-2021
  • Modified Date:03-May-2021
    • Micro Focus Products:
      application performance management (bac) 9.51

Archived Content: This information is no longer maintained and is provided "as is" for your convenience.

Summary

Upgrade process has failed message appears in the wizard

Error

While upgrading to APM 9.51, Upgrade process has failed message appears in the upgrade wizard.

Cause

1. Open <APM Home Directory>/log/supervisor/hardening.log file.
2. Verify if the following message appears:
Caused by: java.sql.SQLException: Could not create DB Connection to dbType=(Unrecognized);
hostName=localhost; dbName=TOPAZ_MANAGEMENT; userName=sa; server=localhost; sid=orcl;
port=1521

Fix

Run the upgrade wizard again if the upgrade fails, and the error message specified in the Cause section appears in the hardening.log file.