Recreate license store

  • KM03807636
  • 27-Apr-2021
  • 27-Apr-2021


How to recreate license store


When there is an issue with the license. We can take the decision to remove the license from the Arcsight device. After that, apply the license one more time.


These are the steps to recreate the license, which is where the license is stored:


For appliances the License Store is located here:



For Software:




So, to force recreation of an empty store


mv /opt/arcsight/userdata/autopass/data/LicFile.txt /tmp


Then restart Logger servers service and finally reapply all the respective licenses as the recreated store will be empty.