Recreate license store

  • Document ID:KM03807636
  • Creation Date:27-Apr-2021
  • Modified Date:27-Apr-2021
    • Micro Focus Products:
      arcsight logger software
      arcsight logger appliance

Summary

How to recreate license store

Question

When there is an issue with the license. We can take the decision to remove the license from the Arcsight device. After that, apply the license one more time.

Answer

These are the steps to recreate the license, which is where the license is stored:

 

For appliances the License Store is located here:

/opt/arcsight/userdata/autopass/data/LicFile.txt

 

For Software:

 

{Installation_path}/userdata/autopass/data/LicFile.txt 

 

So, to force recreation of an empty store

 

mv /opt/arcsight/userdata/autopass/data/LicFile.txt /tmp

 

Then restart Logger servers service and finally reapply all the respective licenses as the recreated store will be empty.