Error installing SM Windows client: Flexeraart cannot be cast to Flexeraasv

  • Document ID:KM03788998
  • Creation Date:03-Mar-2021
  • Modified Date:08-Jun-2021
    • Micro Focus Products:
      service manager
      servicecenter

Summary

In some PCs, when trying to install SM Windows client, it throws and error and cannot continue the installation: java.lang.ClassCastException: Flexeraart cannot be cast to Flexeraasv

Error

Installing with admin rights, compatibility mode... after some time progressing the installation, it reaches a point where it throws the error and exists the installation

Error messages:
java.lang.ClassCastException: Flexeraart cannot be cast to Flexeraasv

at com.zerog.ia.installer.LifeCycleManager.a2(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.a5(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)

Cause

This is something random, only happens in a few PCs for no apparent reason.

Fix

It can be workaround with silent installation, following this doc:https://docs.microfocus.com/itom/Service_Manager:9.70/RunSMWindowsClientInstallationWizard#Perform_silent_installation_to_install_a_shared_Windows_Client