Micro Focus Service Management Automation Suite 2021.02 has been released

  • KM03778965
  • 11-Feb-2021
  • 11-Feb-2021


Micro Focus Service Management Automation Suite 2021.02


Recommended Software Update

Micro Focus is announcing the release of

Product: Service Management Automation Suite
Version: 2021.02
Languages: English

SMAX Features and Benefits:

This SMAX release features the delivery of key customer enhancement requests as well as new asset management, software asset management, mobile device and integration features. 

New Asset Management Features

  • An analysis view provides a summary of expenses by cost center or cost type to better control costs and budgets
  • A history tab allows you to maintain an audit log for expense lines 

New Software Asset Management Features

  • VMWare license management
    • Calculate compliance for VMware products including vCloud, vRealize and vShpere Suite as well as individual components
    • Out-of-the-box license rules and metrics for VMware products
  • License compatibility matrix
    • Reconciliation of licenses between versions based on utilization
    • Software version matrix rules allow for the downgrade licenses based on utilization
    • Graphical representation of license versions

Teams Integration

  • Channel notifications from SMAX to MS Teams based on SMAX business rules and custom actions
  • When a specific condition on a SMAX record is satisfied, send a notification message to a pre-established MS Teams channel.
  • For example:
    • A War Room team and channel are create to collaborate on major incidents.  When a major incident is created, a notification message is sent to the channel.  When the incident is closed, a status update notification is sent to the channel

Native SACM

  • Migration enhancements with new buttons in Suite Administration UI to get the status of the migration and to download the migration report, eliminates the need to use REST APIS or checking a log file
  • Map Business Criticality field for Actual Service between SMAX and UCMD

Other New Features

  • EWS OAuth2 is a new authentication option for mail server configuration, supporting outbound email notifications
  • Emoji support for rich text fields and inbound emails
  • Configurable administrator roles to define access on administrator menu entry level for granular access control

Watch SMAX release readiness webinar

SMA-SM Features and Benefits:

The SMA Service Portal works with existing instances of Service Manager, enabling customers to take advantage of the modern SMA Service Portal and mobile app without requiring changes to Service Manager. The Service Portal can be deployed on-premise or in the cloud. Enhancements in this release include:

New Service Catalog and Portal (Mixed Mode) Features:

  • Search history tracking - when you perform a search in the service portal, the system will track your search activity in the km search history table in Service Manager.
  • SM 9.70 Compatibility

Watch SMA-SM release readiness webinar

For more information, please check the Release Notes for this version (available from MySupport).  

If you have an active support subscription for these products, please plan for downloading this version from the Software Licenses and Downloads Portal. To access these products in the Software Licenses and Downloads Portal, you will need to sign in with your Micro Focus credentials.

Our goal is to provide you with clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check our MySupport Software Product Lifecycle pages. Please take note of the end of support dates for the latest available version of this product:

Support time-line
Date Details
Feb 28, 2024 Committed Support Ends
Feb 28, 2026 Extended Support Ends
Feb 28, 2030 Self-Help Support Ends

Please note that all Service Management Automation Suite customers with active support subscriptions are eligible to update to Service Management Automation Suite 2021.02.