Topology connection failed to OBM GW

  • Document ID:KM03773823
  • Creation Date:29-Jan-2021
  • Modified Date:29-Jan-2021
    • Micro Focus Products:
      operations bridge reporter 10.40

This document is under revision.

Summary

Topology connection failed to OBM GW

Error

INFO, com.hp.bto.bsmr.collection.collector.RTSMCollector.connect , Connecting to host = host.com, port = 80, protocol = http, username = admin
ERROR, com.hp.bto.bsmr.collection.collector.RTSMCollector.connect , com.hp.ucmdb.api.CommunicationException: java.io.EOFException

Fix

Test from OBR and OBM GW Servers:

http://<gw_server>/ucmdb-api/connect   (GW will pass the request to DPS)
http://<dps_server>:21212/ucmdb-api/connect   (check DPS ucmdb port directly)
http://<loadbalancer>/ucmdb-api/connect   (when load balancer is used)

The URL should have similar response as below, the version and value might be different:

#<timestamp>
ServerVersion=10.0ss
ManagementAuthenticateURI=/ucmdb-api/management_authenticate
ClientVersion=10.0
ServiceProviderClass=com.hp.ucmdb.api.client.http.HttpUcmdbServiceProviderFactoryImpl
ClassesURI=/ucmdb-api/classes/
BootstrapClassName=com.hp.ucmdb.api.client.http.bootstrap.HttpBootstrapImpl
BuildNumber=290
ForceCloseConnection=true
ManagementRequestURI=/ucmdb-api/management_request
BootstrapClassBytecodeURI=/ucmdb-api/bootstrap
AuthenticateURI=/ucmdb-api/authenticate
RequestURI=/ucmdb-api/request

 

If same is blank - that needs attention from OMi side