Space image name error

  • Document ID:KM03773159
  • Creation Date:25-Jan-2021
  • Modified Date:08-Jun-2021
    • Micro Focus Products:
      propel
      sm automation containerized
      propel third party adapters
      service manager open localization toolkit
      service manager
      servicecenter

Summary

Attaching an image in a kmdocument with an space in the name file will be wrongly shown

Error

Images that contains spaces in file name are not shown when viewing a Knowledge Document.
 
Spaces in the url for the image are replaces with + instead of %20

Cause

Problem is related to IIS. Tomcat will handle + signs in urls fine. IIS won’t.
IIS7 has introduced new URL filtering rules for security reasons. So '+' sign is blocked by default as part of security reason in URL.
In the following URL you can see more about this IIS issue:
https://stackoverflow.com/questions/4604392/symbol-problem-in-url-in-iis-7-x

 

Fix

To resolve this issue you have to set allowDoubleEscaping="true" in web.config files. Here is the tag to do that.
 
<system.webServer>
<security> 
<requestFiltering allowDoubleEscaping="true"> 
</requestFiltering>
</security>