Admin Console is not accessible

Document ID:KM03770270
Creation Date:31-Dec-2020
Modified Date:31-Dec-2020
- Micro Focus Products:
  operations bridge reporter 10.40

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

Admin UI does not open due to java heap error

Fix

We need to increase virtual memory of OBR server.

1. Edit catalina.sh in $PMDB_HOME/adminServer/bin, as follows:

- Set the following parameter to -Xmx2048m:

JAVA_OPTS="$JAVA_OPTS -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Dmanagement.hibernate.cfg.xml.loc=$PMDB_HOME/lib/hibernate_collection.cfg.xml -Dhibernate.cfg.xml.loc=$PMDB_HOME/adminServer/webapps/BSMRApp/WEB-INF/classes/hibernate.cfg.xml -Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote.authenticate=false -XX:MetaspaceSize=128m -XX:MaxMetaspaceSize=256m -server -Xms512m -Xmx2048m -Dpmdb.home=$PMDB_HOME -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=$PMDB_HOME/log/admin.hprof

- Restart Administrator service.