Admin Console is not accessible

  • KM03770270
  • 31-Dec-2020
  • 31-Dec-2020

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.


Admin UI does not open due to java heap error


We need to increase virtual memory of OBR server.

1.      Edit in $PMDB_HOME/adminServer/bin, as follows:


-          Set the following parameter to -Xmx2048m:

JAVA_OPTS="$JAVA_OPTS -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Dmanagement.hibernate.cfg.xml.loc=$PMDB_HOME/lib/hibernate_collection.cfg.xml -Dhibernate.cfg.xml.loc=$PMDB_HOME/adminServer/webapps/BSMRApp/WEB-INF/classes/hibernate.cfg.xml -XX:MetaspaceSize=128m -XX:MaxMetaspaceSize=256m -server -Xms512m -Xmx2048m -Dpmdb.home=$PMDB_HOME -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=$PMDB_HOME/log/admin.hprof

-          Restart Administrator service.