Micro Focus Service Manager 9.70 has been released

  • KM03769751
  • 22-Dec-2020
  • 22-Dec-2020


Micro Focus Service Manager 9.70


Recommended Software Update

Micro Focus is announcing the release of

ProductService Manager
Version: 9.70
LanguagesEnglish, Arabic, Brazilian Portuguese, French, German, Italian, Japanese, Korean, Russian, Simplified Chinese, Spanish and Turkish

Service Manager 9.70 comes with innovations, new capabilities and enhancements in many areas. In this release we introduce more than 20 new features and customer ideas, including the 64-bit platform, SLM visualization, and a scorecard. Here are the details:

New: 64-bit Platform Transformation
Unleash the full power of Service Manager

  • Service Manager Server 64-bit version for both Windows and Linux platform is available with this release. This platform upgrade to 64-bit provides improved performance, stability, usability and security:
    • The 4GB memory limitation for 32-bit applications no longer exists for 64-bit applications.
    • Cluster deployment has been simplified and can now be performed with less effort than before.
      • The default number of concurrent user sessions for each process has been increased from 50 to 250.
      • The certified range of concurrent user sessions for each process has been increased from 50-100 to 150-450.

New and improved: User Experience
Make IT agents and end users more productive

  • Service level management visualization provides progress bars in both the record list and the SLT View tab of Incident and Interaction. It displays  operation status in a visualized approach, which can help to achieve Operating Level Agreements (OLA) and Service Level Agreements (SLA) efficiently.
  • Users can easily reset a forgotten password based on their predefined security questions.
  • A new search box on top of the system navigator allows for faster search and navigation across Service Manager menu items.
  • Smart Email allows the system to create a Change Record upon the receipt of a new email message. Meanwhile, the system can update an Incident, an Interaction, or a Change Record when receiving a new email message of a particular format.

New: Health Monitoring
Extended enterprise readiness

  • With in-time and visualized Service Manager health information in Service Manager Scorecard, a system administrator can get the following information:
    • An overview of system scaling structure and the health information for each host.
    • An overview of applied license information

Watch release readiness webinar

For more information, please check the Release Notes for this version (available from MySupport).  

If you have an active support subscription for these products, please plan for downloading this version from the Software Licenses and Downloads Portal. To access these products in the Software Licenses and Downloads Portal, you will need to sign in with your Micro Focus credentials.

Our goal is to provide you with clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check our MySupport Software Product Lifecycle pages. Please take note of the end of support dates for the latest available version of this product:

Support time-line
Date Details
Dec 31, 2024 Committed Support Ends
Dec 31, 2026 Extended Support Ends
Dec 31, 2028 Self-Help Support Ends

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