Migrated Change Model does not show the tasks correctly

  • KM03757124
  • 30-Oct-2020
  • 30-Oct-2020

Summary

Migrated Change Model does not show the tasks correctly

Error

When migrating Models from one SM system to another, the Tasks are not displayed correctly or has incorrect tasks.

Cause

Sometimes, new Change or Request models are created in one system and only the unloads of the Model are passed to the destination system.

Fix

The table that really stores the tasks and its structure is the ChangePlan table. So, an unload of this table is also needed.

Be very careful when moving the ChangeModel and ChangePlan unloads from one system to another. Make sure that the destination system is a test environment first to make sure everything will work as espected.