This document is under revision.
Summary
Error
After upgrading to smax 2020.08 there is issue below
Using below URL’s users are unable to login and use SMAX.
Service Portal: https://aaa.bbb.com/saw/ess
Agent Portal: https://aaa.bbb.com/dashboard
Standard URL’s with Tenant ID has no issues.
https://xxx.yyy.com:443/dashboard?TENANTID=11111111 – Agent Portal
https://xxx.yyy.com:443/saw/ess?TENANTID=11111111- Service Portal
In the back end the following pod was running for 14 hours ++
suite-upgrade-pod-itsma-abcdefg-12345
Cause
Fix
Whenever IDM PODS are restarted, there may be an issue with Vanity URL login for some users. So, whenever IDM PODS are restarted, we will have to perform the below steps.
update idm.system_resource_config set value='' where name='idm.saml.entityBaseURL';
Check if all the services have been upgraded to 2020.08 by running:
watch 'kubectl get deployments -n <namespace> -o=custom-columns=NAME:.metadata.name,VERSION:.metadata.labels.itsmaRelease,SERVICE:.metadata.labels.itsmaService,availableReplicas:.status.availableReplicas,readyReplicas:.status.readyReplicas,replicas:.status.replicas,unavailableReplicas:.status.unavailableReplicas,updatedReplicas:.status.updatedReplicas -l itsmaRelease=2020.05'
watch 'kubectl get deployments -n <namespace> -o=custom-columns=NAME:.metadata.name,VERSION:.metadata.labels.itsmaRelease,SERVICE:.metadata.labels.itsmaService,availableReplicas:.status.availableReplicas,readyReplicas:.status.readyReplicas,replicas:.status.replicas,unavailableReplicas:.status.unavailableReplicas,updatedReplicas:.status.updatedReplicas -l itsmaRelease=2020.08'
which is a part of the help document: https://docs.microfocus.com/itom/SMAX:2020.08/PerformVersionUpdate#Monitor_the_version_update_progress
If all are on 2020.08, open this link: https://<hostname>:5443/update
It will go directly to the last step and via the operation in the UI, the pod will be gone.
If it’s not working, it’s OK to delete the pod.