BPM is unable to connect to the Gateway Server installed on Apache Web Server

  • Document ID:KM03717482
  • Creation Date:28-Sep-2020
  • Modified Date:28-Sep-2020
    • Micro Focus Products:
      application performance management (bac) 9.51

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Summary

Business Process Monitor is unable to connect via the Internet to the Gateway Server installed on an Apache Web server

Error

Business Process Monitor is unable to connect via the Internet to the Gateway Server installed on an Apache Web server

Cause

The Business Process Monitor machine is unable to resolve the Gateway Server name correctly.

Fix

Add the Gateway Server name to the Business Process Monitor machine’s <Windows system root directory>\system32\drivers\etc\hosts file.
Change the Gateway Server name in the <HPE APM root directory>\WebServer\conf\httpd.conf file on the Gateway Server to a recognized name in the DNS.