How to Completely Uninstall the Universal Discovery Agent

  • KM03693208
  • 20-Aug-2020
  • 20-Aug-2020


This task describes how to completely uninstall the Universal Discovery Agent, including UD Agent with the Agent driven flow enabled, and all its associated files. A complete uninstall differs from a default, or normal uninstall which retains certain files.



  • Perform this task only when you will not re-install the Universal Discovery Agent.
  • Configuration data files will be removed. This action cannot be undone.
  • If you re-install the Universal Discovery Agent after you perform this task, reconciliation issues may occur due to the removal of the file that contains the Unique ID of the previous instance of Universal Discovery Agent. As a result, you may notice duplicate Node CIs after inventory discovery runs.
  • This task can also be performed manually. For more information, see Agent Installation User Interface.
  1. Prerequisites

    Ensure the UCMDB server is running.

  2. Enable the parameter

    1. In UCMDB, go to Data Flow Management > Universal Discovery > Discovery Modules/Jobs tab.
    2. In the Discovery Modules tree, select Tools and Samples > UD Agent Management.
    3. Click the Properties tab and select Uninstall UD Agent. In the Parameters pane, perform the following:

      1. Select the Override check box for the RemoveAgentData parameter.
      2. Click the corresponding cell in the Value column and set the value by typing True.
  3. Results

    The Universal Discovery Agent is completely uninstalled the next time the job runs. To verify that all files and Registry data were removed, see Universal Discovery Agent File Locations in Related topics. If these files and Registry data are not removed, restart your computer and manually delete them.