Error message under Performance Center test "The given key was not present in the dictionary" during the initialization

  • Document ID:KM03692569
  • Creation Date:19-Aug-2020
  • Modified Date:19-Aug-2020
    • Micro Focus Products:
      loadrunner enterprise 12.63
      loadrunner enterprise 12.62
      loadrunner enterprise 12.61
      loadrunner enterprise 12.60

Summary

Error message under Performance Center test "The given key was not present in the dictionary" during the initialization

Error

Error message under Performace Center test "The given key was not present in the dictionary" is being observed on the event logs of a run that is failing during the initialization.

Cause

The cause of the error is related with corrupted information related with the users navigation over the Performance Center interface. When they try to access some of this components PC is using this information and causing the user interaction to fail.

Fix

Please follow the next steps:

Note: Make sure the process is done by a Performance Center Administrator or a DBA because you need to clean two tables.

Under the following tables clean the content of LAB_PERSONALIZATION; just clean the content and DO NOT REMOVE the table.
• Lab_Personalization table of Lab_Project DB
• Lab_Personalization table of Project DB

After this process have the users logout and login again and verify if the issue persist.
* The Table LAB_ LAB_PERSONALIZATION stores only data related with the user minor activities in PC because of this clean the tables should not represent a thread to the normal user execution.