cant access Sitescope using Microsoft edge
Background issue: Customer can't access Sitescope using Microsoft edge
Error: Certificate error
SiteScope 2019.11 & 2020.05 are not supported for Edge
On the other hand, there is known issue according with some Microsoft forums about "Certificate error" in Edge, we tried several work arounds not related to SiteScope but they did not work.
Solution: Use the SiteScope Client and enable HTTPS
For SiteScope version 2019.11 this is the list of supported browsers: https://docs.microfocus.com/itom/SiteScope:2019.11/ClientSystemRequirements
If you have issues with the browsers the option provided for our Developers for the latest SiteScope versions is the SiteScope Local Client:
These are the steps to configure it:
1) Download the SiteScope Client
2) Unzip the SiteScope Client in any new folder created from your server.
3) Download the gpg4win-3.1.11 (1).exe
4) Follow the steps from the read me located in the SiteScope Client Folder.
5) If you are using Secure SiteScope (HTTPS , Port 8443) : https://docs.microfocus.com/itom/SiteScope:2019.11/SiSLocalClient
We tried several options to try to use Edge, currently it is working just in Internet Explorer.
We followed this work around for this know Windows Edge bug in Windows 10:
Work around 1: Change the Security level
Reducing the security isnât always the best solution, but according to users you should be able to fix this problem by reducing the Security level to Medium-low. To do that, follow these steps:
1. Press Windows Key + S and enter internet options. Select Internet Options from the menu.
2. Go to Security tab and click Trusted sites. Lower the Security level for this zone to Medium-low.
3. Click Apply and OK to save changes.
4. Restart your browser and check if the issue is resolved.
Users are also suggesting to change ActiveX controls. To do that, open Internet Options and go to Security tab. Now you need to do the following:
5. Click the Custom level button.
6. Locate Download unsigned ActiveX controls and set it to Enable (not secure) or to Prompt.
7. Click OK to save changes.
Workaround 2: Disable certificate address mismatch warnings
According to users, you might be able to fix Microsoft Edge Certificate error navigation blocked error simply by making a few changes in Internet Options section.
Sometimes Warn about certificates address mismatch option can cause this problem to appear, and in order to fix the issue, itâs advised to disable it. To do that, just follow these steps:
1. Open Internet Options.
2. Navigate to the Advanced tab. List of settings will now appear. Disable Warn about certificates address mismatch option and click Apply and OK.
3. After doing that, your security settings will be changed and the issue should be resolved.
Workaround 3: Use Command Prompt
1. Open Command Prompt as administrator. You can do that quickly by pressing Windows Key + I and choosing Command Prompt (Admin) from the menu. If Command Prompt isnât available, you can also use Powershell (Admin).
2. When Command Prompt opens, run certutil -setreg chainEnableWeakSignatureFlags 8 command.
3. After the command is performed, restart your PC and check if your problem is resolved.
As well you can try these others work arounds from Microsoft forums:
Additional work around you can try:
Enable or Disable Certificate Error Overrides in Microsoft Edge in Local Group Policy Editor
The Local Group Policy Editor is only available in the Windows 10 Pro, Enterprise, and Education editions.
All editions can use Option TWO below.
1. Open the Local Group Policy Editor.
2. In the left pane of Local Group Policy Editor, navigate to the location below. (see screenshot below)
Computer Configuration\Administrative Templates\Windows Components\Microsoft Edge
3. In the right pane of Microsoft Edge in Local Group Policy Editor, double click/tap on the Prevent certificate error overrides policy to edit it. (see screenshot above)
4. Do step 5 (enable) or step 6 (disable) below for what you want.
5. To Enable Certificate Error Overrides in Microsoft Edge
A) Select (dot) Not Configured or Disabled, click/tap on OK, and go to step 7 below. (see screenshot below)
Not Configured is the default setting.
6. To Disable Certificate Error Overrides in Microsoft Edge
A) Select (dot) Enabled, click/tap on OK, and go to step 7 below. (see screenshot below)
7.You can close the Local Group Policy Editor if you like.
8.If Microsoft Edge is currently open, then close and reopen the browser to apply.Background issue: Customer can't access Sitescope using Microsoft edge
Error: Certificate error