Incomplete UserOption in Request

  • Document ID:KM03673271
  • Creation Date:14-Jul-2020
  • Modified Date:14-Jul-2020
    • Micro Focus Products:
      service manager

Summary

Incomplete UserOption in Request

Error

When using a long value for the name of an user selection in a Service Catalog Item, the value may be incomplete under the Service Catalog Items tab in the request. If you count the characters, the value has 61 characters lenght

Cause

This is caused by the lenght of the columns in the useroptions table

Fix

1. Type dbdict in the Service Manager command line

2. look for the userOption dbdict

3. Find the column with problems. For example: Option.Label

4. Double click the field and increase its size to a desired value, for example 200:

VARCHAR(200)

5. Save and Exit