Incomplete UserOption in Request

  • KM03673271
  • 14-Jul-2020
  • 14-Jul-2020


Incomplete UserOption in Request


When using a long value for the name of an user selection in a Service Catalog Item, the value may be incomplete under the Service Catalog Items tab in the request. If you count the characters, the value has 61 characters lenght


This is caused by the lenght of the columns in the useroptions table


1. Type dbdict in the Service Manager command line

2. look for the userOption dbdict

3. Find the column with problems. For example: Option.Label

4. Double click the field and increase its size to a desired value, for example 200:


5. Save and Exit