Summary
Reference
|
Title |
Committed Support Ends |
Extended Support Ends |
Self-Help Support Ends |
Latest Product Version Available |
|
IT Service Management Automation Suite 2017.07 |
31.08.2020 |
31.08.2022 |
31.08.2026 |
Service Management Automation Suite 2020.05 Name change from IT Service Management Automation Suite to Service Management Automation Suite with version 2017.11 |
|
Propel 2.2x |
31.08.2020 |
31.08.2022 |
31.08.2026 |
2.2x is the last supported version of Propel. Propel customers with an active support contract are eligible to migrate to Service Manager Enterprise Suite. Should you have any questions for assistance in understanding the options available to you, please contact your local Sales Representative or Business Partner. |
|
Release Control (Service Automation) 9.5x |
30.11.2020 |
30.11.2022 |
30.11.2026 |
Release Control (Service Automation) 9.6x As the key technology used by Release Control, Adobe has announced the end of support of Flash by end of 2020. Customers can refer to https://theblog.adobe.com/adobe-flash-update for details. Micro Focus has no plan to refactor Release Control or replace Flash technology. From now on, Release Control will not be evolved functionally, and minimal maintenance will be provided as determined by Micro Focus. Please note that all Release Control customers with active support contracts are eligible to use the native release control capability in Service Manager as a replacement solution. Starting from Service Manager 9.50, there is a comprehensive collection of built-in Release Control functionality that provides extended change management support without the need to integrate with Release Control. See Native release control for Service Manager for more information. |
|
Service Management Automation Suite 2017.11 |
30.11.2020 |
30.11.2022 |
30.11.2026 |
Service Management Automation Suite 2020.05 |
|
Service Management Automation Suite 2018.02 |
28.02.2021 |
28.02.2023 |
28.02.2027 |
Service Management Automation Suite 2020.05 |
|
Service Management Automation Suite 2018.05 |
30.06.2021 |
30.06.2023 |
30.06.2027 |
Service Management Automation Suite 2020.05 |
These products/versions follow the Product Support Lifecycle Policy – IT Operations Management and the timeline for end of Committed Support, end of Extended Support and end of Self-Help Support has been published on Product Support Lifecycle, based on the General Availability date for these product versions. These dates are based on the Micro Focus Business Support Agreement.
Please keep in mind: In accordance with the contractual terms, your Software should be on a supported available release. You can verify the support timeline for the specific version of the product you are using on Product Support Lifecycle. Please make sure that your Software is on a supported version throughout the period of your support contract. You can contact your Micro Focus Sales Representative or Micro Focus Business Partner if you need any additional help.
Whilst Micro Focus offers Extended Support, to minimize risks we recommend that all customers update to the latest version of these products.
The Micro Focus Product Support Lifecycle policy for IT Operations Management products defines the level of support provided for a product release as it ages through its lifecycle. Providing predictable and consistent support aids customers as they plan, test, and deploy newer product versions. See a summary of the benefits available with an active Support agreement in the chart below, and read more details in the descriptions at Product Support Lifecycle Policy – IT Operations Management.
|
Committed |
Extended |
Self-Help |
|
|
3-4 years* |
2 years |
4 years |
|
|
Software Updates (New Major, Minor, Service Pack and Suite releases; existing Patches, Hotfixes & Security Updates) |
Yes |
Yes |
Yes |
|
Self-Help Resources (knowledge base, forums, documentation & more) |
Yes |
Yes |
Yes |
|
Technical Support |
Yes |
Yes |
Requires a Custom Support Plan if available |
|
Defect Support (new Patches and Hotfixes) |
Yes |
||
|
Critical Security Updates |
Yes |
||
|
Enhancement Requests |
Yes |
No |
No |
Micro Focus appreciates your business and looks forward in assisting you with your future software requirements.