Summary
Reference
|
Title |
Committed Support Ends |
Extended Support Ends |
Self-Help Support Ends |
Latest Product Version Available |
|
Application Performance Management Platform 9.3x |
31.08.2020 |
31.08.2022 |
31.08.2026 |
Application Performance Management 9.5x |
|
Business Process Monitor 9.3x |
31.08.2020 |
31.08.2022 |
31.08.2026 |
Business Process Monitor 9.5x |
|
Cloud Optimizer 3.0x |
31.01.2021 |
31.01.2022 |
31.01.2026 |
Cloud Optimizer 3.0x |
|
Diagnostics 9.3x |
31.12.2020 |
31.12.2022 |
31.12.2026 |
Diagnostics 9.5x |
|
End User Management 9.3x |
31.08.2020 |
31.08.2022 |
31.08.2026 |
End User Management 9.5x |
|
GlancePlus 12.0x |
31.10.2020 |
31.10.2021 |
31.10.2025 |
GlancePlus 12.1x |
|
GlancePlus Pak 12.0x |
31.10.2020 |
31.10.2021 |
31.10.2025 |
GlancePlus Pak 12.1x |
|
JobCenter 14.02x |
30.06.2021 |
30.06.2023 |
30.06.2026 |
JobCenter 15.03x |
|
OBM Management Pack for Oracle Database 1.1x |
30.11.2020 |
31.03.2021 |
31.03.2025 |
OBM Management Pack for Oracle Database 1.1x |
|
OMi Management Pack for Microsoft IIS Windows Server 1.0x |
31.03.2021 |
31.03.2023 |
31.03.2027 |
OBM Management Pack for Microsoft IIS Windows Server 2020.05 |
|
OMi Management Pack for Tibco 1.0x |
31.08.2020 |
31.08.2022 |
31.08.2026 |
OMi Management Pack for Tibco 1.0x |
|
OMi Management Pack for Informix Database 1.0x |
30.06.2020 |
30.06.2022 |
30.06.2026 |
OMi Management Pack for Informix Database 1.0x |
|
Operations Agent 12.0x |
31.10.2020 |
31.10.2021 |
31.10.2025 |
Operations Agent 12.1x |
|
Operations Bridge Management Pack for Citrix 2.0x |
30.06.2020 |
30.06.2022 |
30.06.2026 |
Operations Bridge Management Pack for Citrix 3.0x |
|
Operations Bridge Reporter 10.1x |
28.02.2021 |
28.02.2023 |
28.02.2027 |
Operations Bridge Reporter 10.4x |
|
Operations Bridge Reporter 10.2x |
31.05.2021 |
31.05.2023 |
31.05.2027 |
Operations Bridge Reporter 10.4x |
|
Operations Bridge Suite 2016.05 |
30.06.2020 |
30.06.2022 |
30.06.2026 |
Operations Bridge Suite 2020.05 |
|
Operations Bridge Suite 2016.09 |
31.10.2020 |
31.10.2022 |
31.10.2026 |
Operations Bridge Suite 2020.05 |
|
Operations Bridge Suite 2017.01 |
28.02.2021 |
28.02.2023 |
28.02.2027 |
Operations Bridge Suite 2020.05 |
|
Operations Bridge Suite 2017.04 |
31.05.2021 |
31.05.2023 |
31.05.2027 |
Operations Bridge Suite 2020.05 |
|
Operations Manager i 10.1x |
31.12.2020 |
31.12.2021 |
31.12.2025 |
Operations Bridge Manager 2020.05 |
|
Operations Manager i 10.6x |
28.02.2021 |
28.02.2023 |
28.02.2027 |
Operations Bridge Manager 2020.05 |
|
Performance Agent 12.0x |
31.10.2020 |
31.10.2021 |
31.10.2025 |
Performance Agent 12.1x |
|
Real User Monitor 9.3x |
31.08.2020 |
31.08.2022 |
31.08.2026 |
Real User Monitor 9.5x |
|
Service Level Management 9.3x |
31.08.2020 |
31.08.2022 |
31.08.2026 |
Service Level Management 9.5x |
|
System Availability Management 9.3x |
31.08.2020 |
31.08.2022 |
31.08.2026 |
System Availability Management 9.5x |
These products/versions follow the Product Support Lifecycle Policy – IT Operations Management and the timeline for end of Committed Support, end of Extended Support and end of Self-Help Support has been published on Product Support Lifecycle, based on the General Availability date for these product versions. These dates are based on the Micro Focus Business Support Agreement.
Please keep in mind: In accordance with the contractual terms, your Software should be on a supported available release. You can verify the support timeline for the specific version of the product you are using on Product Support Lifecycle. Please make sure that your Software is on a supported version throughout the period of your support contract. You can contact your Micro Focus Sales Representative or Micro Focus Business Partner if you need any additional help.
Whilst Micro Focus offers Extended Support, to minimize risks we recommend that all customers update to the latest version of these products.
The Micro Focus Product Support Lifecycle policy for IT Operations Management products defines the level of support provided for a product release as it ages through its lifecycle. Providing predictable and consistent support aids customers as they plan, test, and deploy newer product versions. See a summary of the benefits available with an active Support agreement in the chart below, and read more details in the descriptions at Product Support Lifecycle Policy – IT Operations Management.
|
Committed |
Extended |
Self-Help |
|
|
3-4 years* |
2 years |
4 years |
|
|
Software Updates (New Major, Minor, Service Pack and Suite releases; existing Patches, Hotfixes & Security Updates) |
Yes |
Yes |
Yes |
|
Self-Help Resources (knowledge base, forums, documentation & more) |
Yes |
Yes |
Yes |
|
Technical Support |
Yes |
Yes |
Requires a Custom Support Plan if available |
|
Defect Support (new Patches and Hotfixes) |
Yes |
||
|
Critical Security Updates |
Yes |
||
|
Enhancement Requests |
Yes |
No |
No |
Micro Focus appreciates your business and looks forward in assisting you with your future software requirements.