Micro Focus “Support Status” change reminder for IT Operations Management - Hybrid Cloud / Hybrid Cloud Management Software Products

Document ID:KM03653064
Creation Date:19-Jun-2020
Modified Date:24-Jun-2020
- Micro Focus Products:
  codar
  
  enterprise maps 3.10
  
  hybrid cloud management suite express
  
  cloud service automation 4.92
  
  cloud service automation 4.94
  
  hybrid cloud management suite ultimate
  
  hybrid cloud management suite premium

Summary

Micro Focus would like to remind you of the upcoming “Support Status” change from the period of "Committed Support" to "Extended Support" on one or more of the following products in your profile.

Reference

Title	Committed Support Ends	Extended Support Ends	Self-Help Support Ends	Latest Product Version Available
Hybrid Cloud Management Suite 2017.05	30.06.2020	30.06.2022	30.06.2026	Hybrid Cloud Management Suite 2019.11
Hybrid Cloud Management Suite 2017.08	30.09.2020	30.09.2022	30.09.2026	Hybrid Cloud Management Suite 2019.11
Hybrid Cloud Management Suite 2017.11	31.12.2020	31.12.2022	31.12.2026	Hybrid Cloud Management Suite 2019.11
Hybrid Cloud Management Suite 2018.02	31.03.2021	31.03.2023	31.03.2027	Hybrid Cloud Management Suite 2019.11
Hybrid Cloud Management Suite 2018.05	31.05.2021	31.05.2023	31.05.2027	Hybrid Cloud Management Suite 2019.11
Cloud Service Automation Foundation 4.92 / 4.94	31.03.2021	31.03.2023	31.03.2027	Cloud Service Automation Foundation 4.99
Codar 1.9x	31.03.2021	31.03.2023	31.03.2027	Codar 1.9x
Enterprise Maps 3.1x	30.06.2020	31.10.2021	N/A	Enterprise Maps 3.2x 3.2x is the last supported version of Enterprise Maps. Enterprise Maps product obsolescence details to be found @ https://support.microfocus.com/kb/kmdoc.php?id=KM02782703

These products/versions follow the Product Support Lifecycle Policy – IT Operations Management and the timeline for end of Committed Support, end of Extended Support and end of Self-Help Support has been published on Product Support Lifecycle, based on the General Availability date for these product versions. These dates are based on the Micro Focus Business Support Agreement.

Please keep in mind: In accordance with the contractual terms, your Software should be on a supported available release. You can verify the support timeline for the specific version of the product you are using on Product Support Lifecycle. Please make sure that your Software is on a supported version throughout the period of your support contract. You can contact your Micro Focus Sales Representative or Micro Focus Business Partner if you need any additional help.

Whilst Micro Focus offers Extended Support, to minimize risks we recommend that all customers update to the latest version of these products.

The Micro Focus Product Support Lifecycle policy for IT Operations Management products defines the level of support provided for a product release as it ages through its lifecycle. Providing predictable and consistent support aids customers as they plan, test, and deploy newer product versions. See a summary of the benefits available with an active Support agreement in the chart below, and read more details in the descriptions at Product Support Lifecycle Policy – IT Operations Management.

	Committed	Extended	Self-Help
	3-4 years*	2 years	4 years
Software Updates (New Major, Minor, Service Pack and Suite releases; existing Patches, Hotfixes & Security Updates)	Yes	Yes	Yes
Self-Help Resources (knowledge base, forums, documentation & more)	Yes	Yes	Yes
Technical Support	Yes	Yes	Requires a Custom Support Plan if available
Defect Support (new Patches and Hotfixes)	Yes	Requires Extended Support Plus if available	Requires Extended Support Plus if available
Critical Security Updates	Yes	Requires Extended Support Plus if available	Requires Extended Support Plus if available
Enhancement Requests	Yes	No	No

Micro Focus appreciates your business and looks forward in assisting you with your future software requirements.