Micro Focus "Support Status" change reminder for Data Security Software Products

  • KM03652596
  • 17-Jun-2020
  • 17-Jun-2020

Summary

Micro Focus would like to remind you of the upcoming “Support Status” change from the period of "Committed Support" to "Extended Support" on one or more of the following products in your profile.

Reference

Title

Committed Support End Date

Latest Product Version Available

Voltage SecureData Appliance 6.5x

30.04.2021

Voltage SecureData Appliance 6.9x

Voltage SecureData Appliance 6.6x

30.03.2021

Voltage SecureData Appliance 6.9x

Voltage SecureData Command Line 2.14x

31.01.2021

Voltage SecureData Command Line 2.14x

Voltage SecureData Developer Templates for Hadoop 3.1x

30.06.2020

Voltage SecureData Developer Templates for Hadoop 4.2x

Voltage SecureData Developer Templates for Hadoop 3.2x

30.09.2020

Voltage SecureData Developer Templates for Hadoop 4.2x

Voltage SecureData Developer Templates for Hadoop 4.0x

31.05.2021

Voltage SecureData Developer Templates for Hadoop 4.2x

Voltage SecureData File Processor 2.2x

30.06.2020

Voltage SecureData File Processor 2.3x

Voltage SecureData for Teradata 2.2x

30.06.2020

Voltage SecureData for Teradata 3.1x

Voltage SecureData for Teradata 3.0x

30.11.2020

Voltage SecureData for Teradata 3.1x

Voltage SecureData Host SDK 4.3x

28.02.2021

Voltage SecureData Host SDK 5.0x

Voltage SecureData Mobile SDK 1.1x

31.07.2022

Voltage SecureData Mobile SDK 1.1.2

Voltage SecureData Mobile SDK 1.1.2

31.07.2022

Voltage SecureData Mobile SDK 1.1.2

Voltage SecureData Sentry 3.1x

28.02.2021

Voltage SecureData Sentry 3.2x

Voltage SecureData Simple API 5.10x

31.12.2020

Voltage SecureData Simple API 6.0x

Voltage SecureData Simple API 5.12x

30.09.2020

Voltage SecureData Simple API 6.0x

Voltage SecureData Simple API 5.20x

28.02.2021

Voltage SecureData Simple API 6.0x

Voltage SecureData z/Protect 7.1.x

31.12.2020

Voltage SecureData z/Protect 8.1x

Voltage SecureMail eDiscovery Accelerator 4.0x

28.02.2021

Voltage SecureMail eDiscovery Accelerator 4.2x

Voltage SecureMail Server (Includes Connected Gateway and Gateway SDK) 6.4x

31.05.2021

SecureMail Server v7.2

These products/versions follow the Product Support Lifecycle Policy and the timeline for Support Status has been published on Product Support Lifecycle, based on the General Availability date for these product versions. These dates are based on the Micro Focus Business Support Agreement.

Please keep in mind: In accordance with the contractual terms, your Software should be on a supported available release. You can verify the support timeline for the specific version of the product you are using on Product Support Lifecycle. Please make sure that your Software is on a supported version throughout the period of your support contract. You can contact your Micro Focus Sales Representative or Micro Focus Business Partner if you need any additional help.

Whilst Micro Focus offers Extended Support, to minimize risks we recommend that all customers update to the latest version of these products.

The Product Support Lifecycle Policy defines the level of support provided for a product release as it ages through its lifecycle. Providing predictable and consistent support aids customers as they plan, test, and deploy newer product versions. See a summary of the benefits available with an active Support agreement in the chart below, and read more details in the descriptions at Product Support Lifecycle Policy.

 

Committed

Extended

Software Updates (New Major, Minor, Service Pack and Suite releases; existing Patches, Hotfixes & Security Updates)

Yes

Yes

Technical Support

Yes

Yes

Self-Help Resources (Knowledge Base, Forums, Documentation & more)

Yes

Yes

Defect Support (new Patches and Hotfixes)

Yes

Requires Extended Support Plus if available

Critical Security Updates

Yes

Requires Extended Support Plus if available

Enhancement Requests

Yes

No

Micro Focus appreciates your business and looks forward in assisting you with your future software requirements.