Controller/Analysis 2020 cannot connect to ALM 15 which uses SSO, VuGen works fine

  • Document ID:KM03643447
  • Creation Date:25-May-2020
  • Modified Date:25-May-2020
    • Micro Focus Products:
      loadrunner enterprise 2020

Summary

Controller/Analysis 2020 cannot connect to ALM 15 which uses SSO, VuGen works fine

Question

When trying to connect from Controller/Analysis of LR 2020, it throws out error:

Failed to login, please contact system Administrator for help

Description: Expect external authentication data but did not get one

VuGen works fine, the issue only occurs to Controller and Analysis.

Controller/Analysis/VuGen are on the same machine.

 

 

Answer

Please try this hotfix (replace existing file in <LR>\bin, remember to backup existing file first)