License install error Unsupported combination of License mode and active License edition

  • KM03637345
  • 03-May-2020
  • 03-May-2020

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Summary

Unsupported combination of License mode and active License edition

Question

Error to import license Error: Sitescope - error

"Unsupported combination of License mode and active License edition" when applying license

Answer

Fix : once there is a valid license follow these steps if capacity based license is being used:
Change the following parameter in the master.config file

1. Stop the SiteScope Service
2. Open the file \groups\master.config
3. Change the line
_use112xLicense=
to
_use112xLicense=true
4. Save the changes
5. Start the SiteScope Service
6. Import a valid license, now one should see the message "The license has imported succesfully."