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While generating the report for Monitor and Alert in the SiteScope, a blank page is getting opened. However on other end the report like Management and Quick Report are working.
Background issue: While generating the report for Monitor and Alert in the SiteScope, a blank page is getting opened. However on other end the report like Management and Quick Report are working.
SiteScope version : 11.50
OS : Windows Server 2012
1) Enable Quirks: https://docs.microfocus.com/itom/SiteScope:2018.05/Install/Client_Sys_Req to use with IE 11.5
2)Internet Explorer 10 and 11 are supported with the following limitation: (https://docs.microfocus.com/itom/SiteScope:2018.05/Install/Client_Sys_Req)
Alert, Monitor, and Server-Centric Reports are supported in compatibility mode with Document mode: quirks only; the default Document mode: IE5 quirks is not supported. To enable quirks mode, open the Alert, Monitor, or Server-Centric report, and press F12. In the Developer Tools, select Document Mode > Quirks.
â¢ Google Chrome browsers that support NPAPI (latest certified version): 42.0.2311.90 m.
â¢ To enable NPAPI in Chrome, enter chrome://flags/Client_Sys_Req#enable-npapi in your URL bar, click the Enable link for the Enable NPAPI configuration option, and then click the Relaunch button at the bottom of the configuration page. For details, see https://java.com/en/download/faq/chrome.xml.
â¢ Due to a browser specific limitation, the Page Options and Help links do not work in Google Chrome.
â¢ Mozilla Firefox (latest certified version): ESR 52.2.1 (32-bit)
There is a QCCR1I50620 Alert report is not showing any data for parent alerts:
SYMPTOM DESCRIPTION in customer terms:
When generating an Alert report from a sub-group, the report does not include alerts for the parent group (indirectly associated alerts); only alerts for the specific sub-group are displayed.
Group parent (2 alerts on it)
Fixed issue of report not including alerts for the parent group when generating an Alert report from a sub-group.