How to delete a group from SMAX

  • Document ID:KM03631353
  • Creation Date:30-Mar-2020
  • Modified Date:30-Mar-2020
    • Micro Focus Products:
      service management automation

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

Understand how to delete a group from SMAX as this is not an option that can be accessed from the UI.

Reference

Problem Description:

Sometimes after creating a group in SMAX you will need to delete it, this is no possible in the UI.

Cause:

SMAX UI does not provides a way to delete groups.

Resolution:

The correct method is:

  1. Open the Agent Interface append to the end of the URL the &showSampleApp=true, parameter to enable secret menu.
  2. Open the new menu Sample Application->Utilities.
  3. On the URL set it to https://<SMAX URL>/rest/${tenantId}/ems/bulk.
  4. Change the method to POST and set the body to, replace the ID for the corresponding ID:
  5. {"entities":[{"entity_type":"PersonGroup","properties":{"Id":"<ID>"}}],"operation":"DELETE"}
  6. Send the REST call and the group should be deleted.

Environment:

Tested on SMAX 2019.11.