ALM 15.0.1 installation issue on Windows Server 2019

  • Document ID:KM03603592
  • Creation Date:27-Feb-2020
  • Modified Date:27-Feb-2020
    • Micro Focus Products:
      quality center 15.00

Summary

Unable to install ALM 15.0.1 on Windows Server 2019.

Error

There has a known issue for ALM 15.0.1 installation on Windows Server 2019. R&D team already found out the solution and workaround to resolve it.

ERROR:

"Flexeraax2$aaa: Windows DLL failed to load".

Fix

We recommend setting the following environment variable for Java before installing ALM,

JAVA_TOOL_OPTIONS= "-Dos.name=Windows Server 2016"

If the variable already exists, append the value "-Dos.name=Windows Server 2016" to it.

Remove the value from the variable after the installation.