Micro Focus End of Support Reminder for IT Operations Management Software Products #5

  • KM03585221
  • 03-Feb-2020
  • 03-Feb-2020

Summary

Micro Focus End of Support Reminder for IT Operations Management Software Products #5

Reference

You are receiving this communication because you are listed as your company's contact for a subscription ID (previously known as Support Agreement ID) that includes at least one of the products this communication is about. Should you no longer be your company's contact for subscription ID(s), please contact your Micro Focus Representative or Micro Focus Business Partner to request the subscription ID(s) to be updated.
 

If you require information about the name of your Renewals Sales or Customer Subscription name, you can use chat functionality in My Support portal as well as inbound telephone numbers here.

The Micro Focus Product Support Lifecycle policy for IT Operations Management products defines the level of support provided for a product release as it ages through its lifecycle. Providing predictable and consistent support aids customers as they plan, test, and deploy newer product versions. 

Micro Focus would like to remind you of the upcoming End of Committed Support date regarding one of the following products in your profile:

 

Micro Focus Software Product End of Committed Support End of Extended Support End of Self-Help Support Latest Product Version Available
Application Performance Management 9.3x Aug 31, 2020  N/A  N/A  Application Performance
Business Process Monitor 9.3x Aug 31, 2020  Aug 31, 2022  Aug 31, 2026  Management 9.5x
Diagnostics 9.3x Dec 31, 2020  Dec 31, 2022  Dec 31, 2026  Business Process Monitor 9.5x
End User Management 9.3x Aug 31, 2020  Aug 31, 2022  Aug 31, 2026  Diagnostics 9.5x
End User Management 9.5x
GlancePlus 12.0x Oct 31, 2020  Oct 31, 2021  Oct 31, 2025  GlancePlus 12.1x
GlancePlus Pak 12.0x Oct 31, 2020  Oct 31, 2021  Oct 31, 2025  GlancePlus Pak 12.1x
JobCenter 14.02x Jun 30, 2020  Jun 30, 2022  Jun 30, 2026  JobCenter 15.03x
OMi Management Pack for Informix Database 1.0x Jun 30, 2020  Jun 30, 2022   Jun 30, 2026  OMi Management Pack for Informix
OBM Management Pack for Oracle Database 1.1x Nov 30, 2020  Mar 31, 2021  Mar 31, 2025  Database 1.0x
OBM
OBM Management Pack for SAP Sybase ASE 1.0x Nov 30, 2020  Nov 30, 2022  Nov 30, 2026  Management Pack for Oracle Database 1.1x
OMi Management Pack for Tibco 1.0x Aug 31, 2020  Aug 31, 2022  Aug 31, 2026  OBM Management Pack for SAP Sybase ASE 1.0x
Operations Agent 12.0x Oct 31, 2020  Oct 31, 2021  Oct 31, 2025  OMi Management Pack for Tibco 1.0x
Operations Bridge Management Pack for Citrix 2.0x Jun 30, 2020 Jun 30, 2022 Jun 30, 2026   Operations Agent 12.1x
Operations Bridge Suite 2016.05 Jun 30, 2020  Jun 30, 2022  Jun 30, 2026  Operations Bridge Management Pack for Citrix 3.0x
Operations Bridge Suite 2016.09 Oct 31, 2020  Oct 31, 2022  Oct 31, 2026  Operations Bridge Suite 2019.11
Performance Agent 12.0x Oct 31, 2020  Oct 31, 2021  Oct 31, 2025  Operations Bridge Suite 2019.11
Real User Monitor 9.3x Aug 31, 2020  Aug 31, 2022  Aug 31, 2026  Performance Agent 12.1x
Real User Monitor 9.5x
Service Level Management 9.3x Aug 31, 2020  Aug 31, 2022  Aug 31, 2026  Service Level Management 9.5x
System Availability Management 9.3x Aug 31, 2020  Aug 31, 2022 Aug 31, 2026 System Availability Management 9.5x

 

These products/versions follow the time-based obsolescence process and the timeline for end of Committed Support, end of Extended Support and end of Self-Help Support has been published on Product Support Lifecycle Portal, based on the General Availability date for these product versions. These dates are based on the Micro Focus Business Support Agreement.

See a summary of the benefits available with an active Support agreement in the chart below, and read more details in the descriptions at Product Support Lifecycle Policy – IT Operations Management
.

 

  Committed Extended Self-Help
  3-4 years* 2 years 4 years
Software Updates (New Major, Minor, Service Pack and Suite releases; existing Patches, Hotfixes & Security Updates) Yes Yes Yes
Self-Help Resources (knowledge base, forums, documentation & more) Yes Yes Yes
Technical Support Yes Yes Requires a Custom Support Plan if available
Defect Support (new Patches and Hotfixes) Yes Requires Extended Support Plus if available Requires Extended Support Plus if available
Critical Security Updates Yes Requires Extended Support Plus if available Requires Extended Support Plus if available
Enhancement Requests Yes  No No

 

Please keep in mind: In accordance with the contractual terms, your Software should be on a supported available release. You can verify the support timeline for the specific version of the product you are using on Product Support Lifecycle Portal. Please make sure that your Software is on a supported version throughout the period of your support contract. You can contact your Micro Focus Sales Representative or Micro Focus Business Partner if you need any additional help.

Whilst Micro Focus offers Extended Support periods, to minimize risks we recommend that all customers update to the latest version of these products.

Micro Focus appreciates your business and looks forward in assisting you with your future software requirements.