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You are receiving this communication because you are listed as your company's contact for a subscription ID (previously known as Support Agreement ID) that includes at least one of the products this communication is about. Should you no longer be your company's contact for subscription ID(s), please contact your Micro Focus Representative or Micro Focus Business Partner to request the subscription ID(s) to be updated.
If you require information about the name of your Renewals Sales or Customer Subscription name, you can use chat functionality in My Support portal as well as inbound telephone numbers here.
The Micro Focus Product Support Lifecycle policy for IT Operations Management products defines the level of support provided for a product release as it ages through its lifecycle. Providing predictable and consistent support aids customers as they plan, test, and deploy newer product versions.
Micro Focus would like to remind you of the upcoming End of Committed Support date regarding one of the following products in your profile:
| Micro Focus Software Product | End of Committed Support | End of Extended Support | End of Self-Help Support | Latest Product Version Available |
|---|---|---|---|---|
| Application Performance Management 9.3x | Aug 31, 2020 | N/A | N/A | Application Performance |
| Business Process Monitor 9.3x | Aug 31, 2020 | Aug 31, 2022 | Aug 31, 2026 | Management 9.5x |
| Diagnostics 9.3x | Dec 31, 2020 | Dec 31, 2022 | Dec 31, 2026 | Business Process Monitor 9.5x |
| End User Management 9.3x | Aug 31, 2020 | Aug 31, 2022 | Aug 31, 2026 |
Diagnostics 9.5x End User Management 9.5x |
| GlancePlus 12.0x | Oct 31, 2020 | Oct 31, 2021 | Oct 31, 2025 | GlancePlus 12.1x |
| GlancePlus Pak 12.0x | Oct 31, 2020 | Oct 31, 2021 | Oct 31, 2025 | GlancePlus Pak 12.1x |
| JobCenter 14.02x | Jun 30, 2020 | Jun 30, 2022 | Jun 30, 2026 | JobCenter 15.03x |
| OMi Management Pack for Informix Database 1.0x | Jun 30, 2020 | Jun 30, 2022 | Jun 30, 2026 | OMi Management Pack for Informix |
| OBM Management Pack for Oracle Database 1.1x | Nov 30, 2020 | Mar 31, 2021 | Mar 31, 2025 |
Database 1.0x OBM |
| OBM Management Pack for SAP Sybase ASE 1.0x | Nov 30, 2020 | Nov 30, 2022 | Nov 30, 2026 | Management Pack for Oracle Database 1.1x |
| OMi Management Pack for Tibco 1.0x | Aug 31, 2020 | Aug 31, 2022 | Aug 31, 2026 | OBM Management Pack for SAP Sybase ASE 1.0x |
| Operations Agent 12.0x | Oct 31, 2020 | Oct 31, 2021 | Oct 31, 2025 | OMi Management Pack for Tibco 1.0x |
| Operations Bridge Management Pack for Citrix 2.0x | Jun 30, 2020 | Jun 30, 2022 | Jun 30, 2026 | Operations Agent 12.1x |
| Operations Bridge Suite 2016.05 | Jun 30, 2020 | Jun 30, 2022 | Jun 30, 2026 | Operations Bridge Management Pack for Citrix 3.0x |
| Operations Bridge Suite 2016.09 | Oct 31, 2020 | Oct 31, 2022 | Oct 31, 2026 | Operations Bridge Suite 2019.11 |
| Performance Agent 12.0x | Oct 31, 2020 | Oct 31, 2021 | Oct 31, 2025 | Operations Bridge Suite 2019.11 |
| Real User Monitor 9.3x | Aug 31, 2020 | Aug 31, 2022 | Aug 31, 2026 |
Performance Agent 12.1x Real User Monitor 9.5x |
| Service Level Management 9.3x | Aug 31, 2020 | Aug 31, 2022 | Aug 31, 2026 | Service Level Management 9.5x |
| System Availability Management 9.3x | Aug 31, 2020 | Aug 31, 2022 | Aug 31, 2026 | System Availability Management 9.5x |
These products/versions follow the time-based obsolescence process and the timeline for end of Committed Support, end of Extended Support and end of Self-Help Support has been published on Product Support Lifecycle Portal, based on the General Availability date for these product versions. These dates are based on the Micro Focus Business Support Agreement.
See a summary of the benefits available with an active Support agreement in the chart below, and read more details in the descriptions at Product Support Lifecycle Policy – IT Operations Management.
| Committed | Extended | Self-Help | |
|---|---|---|---|
| 3-4 years* | 2 years | 4 years | |
| Software Updates (New Major, Minor, Service Pack and Suite releases; existing Patches, Hotfixes & Security Updates) | Yes | Yes | Yes |
| Self-Help Resources (knowledge base, forums, documentation & more) | Yes | Yes | Yes |
| Technical Support | Yes | Yes | Requires a Custom Support Plan if available |
| Defect Support (new Patches and Hotfixes) | Yes | Requires Extended Support Plus if available | Requires Extended Support Plus if available |
| Critical Security Updates | Yes | Requires Extended Support Plus if available | Requires Extended Support Plus if available |
| Enhancement Requests | Yes | No | No |
Please keep in mind: In accordance with the contractual terms, your Software should be on a supported available release. You can verify the support timeline for the specific version of the product you are using on Product Support Lifecycle Portal. Please make sure that your Software is on a supported version throughout the period of your support contract. You can contact your Micro Focus Sales Representative or Micro Focus Business Partner if you need any additional help.
Whilst Micro Focus offers Extended Support periods, to minimize risks we recommend that all customers update to the latest version of these products.
Micro Focus appreciates your business and looks forward in assisting you with your future software requirements.