Micro Focus End of Support Reminder for IT Operations Management Software Products #1

  • KM03584590
  • 31-Jan-2020
  • 31-Jan-2020

Summary

Micro Focus End of Support Reminder for IT Operations Management Software Products #1

Reference

 

You are receiving this communication because you are listed as your company's contact for a subscription ID (previously known as Support Agreement ID) that includes at least one of the products this communication is about. Should you no longer be your company's contact for subscription ID(s), please contact your Micro Focus Representative or Micro Focus Business Partner to request the subscription ID(s) to be updated.
 
If you require information about the name of your Renewals Sales or Customer Subscription name, you can use chat functionality in My Support portal as well as inbound telephone numbers here.

The Micro Focus Product Support Lifecycle policy for IT Operations Management products defines the level of support provided for a product release as it ages through its lifecycle. Providing predictable and consistent support aids customers as they plan, test, and deploy newer product versions. 

Micro Focus would like to remind you of the upcoming End of Committed Support date regarding one of the following products in your profile:
 

Micro Focus Software Product

End of Committed Support

End of Extended Support

End of Self-Help Support

Latest Product Version Available

Network Automation 10.2x 

Aug 31, 2020

Aug 31, 2022 

Aug 31, 2026 

Network Automation 2019.05 

Network Node Manager i 10.2x 

Aug 31, 2020 

Aug 31, 2022 

Aug 31, 2026 

Network Node Manager i 2019.05 45o-

Network Node Manager i Smart Plug-in for IP Multicast 10.2x 

Aug 31, 2020 

Aug 31, 2022 

Aug 31, 2026 

Network Node Manager i Smart Plug-in for IP Multicast 2019.05 

Network Node Manager i Smart Plug-in for IP Telephony 10.2x 

Aug 31, 2020 

Aug 31, 2022 

Aug 31, 2026 

Network Node Manager i Smart Plug-in for IP Telephony 2019.05 

Network Node Manager i Smart Plug-in for Network Engineering Toolset 10.2x 

Aug 31, 2020 

Aug 31, 2022 

Aug 31, 2026 

Network Node Manager i Smart Plug-in for Network Engineering Toolset 2019.05 

Network Node Manager i Smart Plug-in Performance for Metrics 10.2x 

Aug 31, 2020 

Aug 31, 2022 

Aug 31, 2026 

Network Node Manager i Smart Plug-in Performance for Metrics 2019.05 

Network Node Manager i Smart Plug-in Performance for MPLS 10.2x 

Aug 31, 2020 

Aug 31, 2022 

Aug 31, 2026 

Network Node Manager i Smart Plug-in Performance for MPLS 2019.05 

Network Node Manager i Smart Plug-in Performance for Quality Assurance 10.2x 

Aug 31, 2020 

Aug 31, 2022 

Aug 31, 2026 

Network Node Manager i Smart Plug-in Performance for Quality Assurance 2019.05 

Network Node Manager i Smart Plug-in Performance for Traffic 10.2x 

Aug 31, 2020

Aug 31, 2022 

Aug 31, 2026 

Network Node Manager i Smart Plug-in Performance for Traffic 2019.05 

These products/versions follow the time-based obsolescence process and the timeline for end of Committed Support, end of Extended Support and end of Self-Help Support has been published on Product Support Lifecycle Portal, based on the General Availability date for these product versions. These dates are based on the Micro Focus Business Support Agreement.

See a summary of the benefits available with an active Support agreement in the chart below, and read more details in the descriptions at Product Support Lifecycle Policy – IT Operations Management.

 

Committed

Extended

Self-Help

 

3-4 years*

2 years

4 years

Software Updates (New Major, Minor, Service Pack and Suite releases; existing Patches, Hotfixes & Security Updates)

Yes

Yes

Yes

Self-Help Resources (knowledge base, forums, documentation & more)

Yes

Yes

Yes

Technical Support

Yes

Yes

Requires a Custom Support Plan if available

Defect Support (new Patches and Hotfixes)

Yes

Requires Extended Support Plus if available

Requires Extended Support Plus if available

Critical Security Updates

Yes

Requires Extended Support Plus if available

Requires Extended Support Plus if available

Enhancement Requests

Yes

 No

No

Please keep in mind: In accordance with the contractual terms, your Software should be on a supported available release. You can verify the support timeline for the specific version of the product you are using on Product Support Lifecycle Portal. Please make sure that your Software is on a supported version throughout the period of your support contract. You can contact your Micro Focus Sales Representative or Micro Focus Business Partner if you need any additional help.

Whilst Micro Focus offers Extended Support periods, to minimize risks we recommend that all customers update to the latest version of these products.

Micro Focus appreciates your business and looks forward in assisting you with your future software requirements.