Summary
Reference
Micro Focus would like to remind you of the upcoming End of Committed Support date regarding one of the following products in your profile:
| Micro Focus Software Product | End of Committed Support | Latest Product Version Available or Newer Product |
| Connected Backup 8.8.6x | Feb 28, 2020 | Connected Backup 9.0.x |
| Connected Backup 8.8.7x | Jul 31, 2020 | Connected Backup 9.0.x |
| Connected Backup 8.8.8x | Jul 31, 2020 | Connected Backup 9.0.x |
| Connected Backup Agents 8.6.3.11x | Nov 30, 2020 | Connected Backup Agents 8.6.3.11x |
| Content Analytics 1.7x | Dec 31, 2020 | Content Analytics 1.7x |
| Content Manager 9.1x | Feb 28, 2020 | Content Manager 9.4x |
| Content Manager 9.2x | Dec 31, 2020 | Content Manager 9.4x |
| ControlPoint 5.5x | Jun 30, 2020 | Control Point 5.8x |
| IDOL 11.3x | Mar 31, 2020 | IDOL 12.4.x |
| IDOL 11.4x | Jun 30, 2020 | IDOL 12.4.x |
| IDOL 11.5x | Oct 31, 2020 | IDOL 12.4.x |
| KeyView 11.3x | Mar 30, 2020 | KeyView 12.4.x |
| KeyView 11.4x | Jun 30, 2020 | KeyView 12.4.x |
| KeyView 11.5x | Oct 31, 2020 | KeyView 12.4.x |
| Structured Data Manager 7.5x | Jul 31, 2020 | Structured Data Manager Apps Pack 2019.09 |
These products/versions follow the Micro Focus Product Support Lifecycle policy and the timeline for end of Committed Support has been published on MySupport, based on the General Availability date for these product versions. These dates are based on the Micro Focus Business Support Agreement.
Please keep in mind: In accordance with the contractual terms, your Software should be on a supported available release. You can verify the support timeline for the specific version of the product you are using on MySupport. Please make sure that your Software is on a supported version throughout the period of your support contract. You can contact your Micro Focus Sales Representative or Micro Focus Business Partner if you need any additional help.
Whilst Micro Focus offers Extended Support periods, to minimize risks we recommend that all customers update to the latest version of these products.
See a summary of the benefits available with an active Support agreement in the chart below, and read more details in the descriptions at Product Support Lifecycle Policy.
|
|
Committed |
Extended |
|
Software Updates (New Major, Minor, Service Pack and Suite releases; existing Patches, Hotfixes & Security Updates) |
Yes |
Yes |
|
Technical Support |
Yes |
Yes |
|
Self-Help Resources (Knowledge Base, Forums, Documentation & more) |
Yes |
Yes |
|
Defect Support (new Patches and Hotfixes) |
Yes |
|
|
Critical Security Updates |
Yes |
|
|
Enhancement Requests |
Yes |
No |
Micro Focus appreciates your business and looks forward in assisting you with your future software requirements.