End of Committed Support Reminder for Application Delivery Management Software Products - Dec 2019

Document ID:KM03572590
Creation Date:18-Dec-2019
Modified Date:18-Dec-2019

Summary

The Micro Focus Product Support Lifecycle policy defines the level of support provided for a product release as it ages through its lifecycle. Providing predictable and consistent support aids customers as they plan, test, and deploy newer product versions.

Reference

Micro Focus would like to remind you of the upcoming End of Committed Support date regarding one of the following products in your profile:

Micro Focus Software Product	End of Committed Support	Latest Product Version Available or Newer Product
Agile Manager 2.5x	Feb 28, 2020	Agile Manager 2.5x
Application Lifecycle Management 12.5x	Dec 31, 2020	Application Lifecycle Management 15.0x
Network Virtualization 9.1x	Jun 30, 2020	Network Virtualization 9.1x
Project and Portfolio Management 9.4x	Oct 31, 2020	Project and Portfolio Management 9.5x
Quality Center Enterprise 12.5x	Dec 31, 2020	Quality Center Enterprise 12.6x
Service Virtualization 3.8x	Dec 31, 2019	Service Virtualization 5.1x
UFT Mobile 2.0x	Jun 30, 2020	UFT Mobile 3.3x

These products/versions follow the Micro Focus Product Support Lifecycle policy and the timeline for end of Committed Support has been published on MySupport, based on the General Availability date for these product versions. These dates are based on the Micro Focus Business Support Agreement.

Please keep in mind: In accordance with the contractual terms, your Software should be on a supported available release. You can verify the support timeline for the specific version of the product you are using on MySupport. Please make sure that your Software is on a supported version throughout the period of your support contract. You can contact your Micro Focus Sales Representative or Micro Focus Business Partner if you need any additional help.

Whilst Micro Focus offers Extended Support periods, to minimize risks we recommend that all customers update to the latest version of these products.

See a summary of the benefits available with an active Support agreement in the chart below, and read more details in the descriptions at Product Support Lifecycle Policy.

	Committed	Extended
Software Updates (New Major, Minor, Service Pack and Suite releases; existing Patches, Hotfixes & Security Updates)	Yes	Yes
Technical Support	Yes	Yes
Self-Help Resources (Knowledge Base, Forums, Documentation & more)	Yes	Yes
Defect Support (new Patches and Hotfixes)	Yes	Requires Extended Support Plus if available
Critical Security Updates	Yes	Requires Extended Support Plus if available
Enhancement Requests	Yes	No

Micro Focus appreciates your business and looks forward in assisting you with your future software requirements.