End of Committed Support Reminder for Application Delivery Management Software Products - Dec 2019

  • KM03572590
  • 18-Dec-2019
  • 18-Dec-2019

Summary

The Micro Focus Product Support Lifecycle policy defines the level of support provided for a product release as it ages through its lifecycle. Providing predictable and consistent support aids customers as they plan, test, and deploy newer product versions.

Reference

Micro Focus would like to remind you of the upcoming End of Committed Support date regarding one of the following products in your profile:

Micro Focus Software Product

End of Committed Support

Latest Product Version Available or Newer Product

Agile Manager 2.5x

Feb 28, 2020

Agile Manager 2.5x

Application Lifecycle Management 12.5x

Dec 31, 2020

Application Lifecycle Management 15.0x

Network Virtualization 9.1x

Jun 30, 2020

Network Virtualization 9.1x

Project and Portfolio Management 9.4x

Oct 31, 2020

Project and Portfolio Management 9.5x

Quality Center Enterprise 12.5x

Dec 31, 2020

Quality Center Enterprise 12.6x

Service Virtualization 3.8x

Dec 31, 2019

Service Virtualization 5.1x

UFT Mobile 2.0x

Jun 30, 2020

UFT Mobile 3.3x

These products/versions follow the Micro Focus Product Support Lifecycle policy and the timeline for end of Committed Support has been published on MySupport, based on the General Availability date for these product versions. These dates are based on the Micro Focus Business Support Agreement.

Please keep in mind: In accordance with the contractual terms, your Software should be on a supported available release. You can verify the support timeline for the specific version of the product you are using on MySupport. Please make sure that your Software is on a supported version throughout the period of your support contract. You can contact your Micro Focus Sales Representative or Micro Focus Business Partner if you need any additional help.

Whilst Micro Focus offers Extended Support periods, to minimize risks we recommend that all customers update to the latest version of these products.

See a summary of the benefits available with an active Support agreement in the chart below, and read more details in the descriptions at Product Support Lifecycle Policy.

 

Committed

Extended

Software Updates (New Major, Minor, Service Pack and Suite releases; existing Patches, Hotfixes & Security Updates)

Yes

Yes

Technical Support

Yes

Yes

Self-Help Resources (Knowledge Base, Forums, Documentation & more)

Yes

Yes

Defect Support (new Patches and Hotfixes)

Yes

Requires Extended Support Plus if available

Critical Security Updates

Yes

Requires Extended Support Plus if available

Enhancement Requests

Yes

 No

Micro Focus appreciates your business and looks forward in assisting you with your future software requirements.