How to create Contact record with LDAP integration.

Document ID:KM03543479
Creation Date:30-Oct-2019
Modified Date:30-Oct-2019
- Micro Focus Products:
  propel
  
  service desk
  
  service manager
  
  servicecenter

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

With LDAP-SM integration done, when user login to SM then the oprator and contact record will be created.

Fix

To have this function, you need to made change in the sm.ini

ldapauthenticateonly:0

Then do the mapping for operator and contact as below:

Operator mapping:

contact.name - sAMAccountName

name - sAMAccountName

Contact mapping:

contact.name - sAMAccountName

full.name - sAMAccountName

operator.id - sAMAccountName

In case you want LDAP to be the authentication only ldapauthenticateonly:1, it’s required to use CIT.

I extract the note from official Best Practice for LDAp integration below.

Note: When ldapauthenticateonly is enabled, no contact data is synchronized from the directory server to the contacts table in Service Manager (SM). You can use other tools (for example, HP Connect-It) to synchronize contact data instead.