How to create Contact record with LDAP integration.

  • KM03543479
  • 30-Oct-2019
  • 30-Oct-2019

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.


With LDAP-SM integration done, when user login to SM then the oprator and contact record will be created.


To have this function, you need to made change in the sm.ini



Then do the mapping for operator and contact as below:


Operator mapping: - sAMAccountName

name - sAMAccountName


Contact mapping: - sAMAccountName - sAMAccountName - sAMAccountName


In case you want LDAP to be the authentication only ldapauthenticateonly:1, it’s required to use CIT.

I extract the note from official Best Practice for LDAp integration below.

Note: When ldapauthenticateonly is enabled, no contact data is synchronized from the directory server to the contacts table in Service Manager (SM). You can use other tools (for example, HP Connect-It) to synchronize contact data instead.