Service Manager 9.5x & 9.6x Extension of Committed Support

  • KM03539114
  • 17-Oct-2019
  • 17-Oct-2019

Summary

Micro Focus is announcing the 1-year Extension of Committed Support for Service Manager 9.5x & 9.6x

Reference

 

 

Program overview

 

Micro Focus is announcing the extension of Committed Support for Service Manager 9.5x & 9.6x as listed below.

Micro Focus is committed to providing the highest level of customer care to you while you determine your future strategy for Service Manager 9.5x & 9.6x, and will provide support as indicated by the dates listed below.

Key program dates listed below for Service Manager 9.5x & 9.6x are based on the time-based support policy under which end-of-support dates are announced as new product versions are released. Our goal is to provide you with a clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions.

 

 

Key program dates

 
Date Details
Oct 17, 2019 Support customer notification of extension of Committed Support for Service Manager 9.5x & 9.6x

 

Previously announced support timeline Service Manager 9.5x:

Nov 30, 2020 End of Committed Support for Service Manager 9.5x
Nov 30, 2022 End of Extended Support for Service Manager 9.5x

Nov 30, 2026

End of Self-Help Support with Rights to New Versions for Service Manager 9.5x
Updated support timeline:
Nov 30, 2021 End of Committed Support for Service Manager 9.5x

 

Previously announced support timeline Service Manager 9.6x:

Feb 28, 2022 End of Committed Support for Service Manager 9.6x
Feb 28, 2024 End of Extended Support for Service Manager 9.6x

Feb 28, 2028

End of Self-Help Support with Rights to New Versions for Service Manager 9.6x
Updated support timeline:
Feb 28, 2023 End of Committed Support for Service Manager 9.6x
 

 

Program documentation

 

This communication is covered by the Business Support Agreement.

More information about obsolescence announcements for products and product versions formerly offered by Hewlett Packard Enterprise Company and now offered by Micro Focus International plc is available here.

 

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