SUPPORT COMMUNICATION - SECURITY BULLETIN
Potential Security Impact: <Remote Vulnerability>
A potential vulnerability has been identified in Service Manager. The vulnerability could be exploited to allow access to sensitive data in client-side.
CVE References: CVE-2019-11668
SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
Service Manager (Web Tier):
9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, 9.41, 9.50, 9.51, 9.52, 9.60, 9.61, 9.62
Service Manager (Chat Server):
9.41, 9.50, 9.51, 9.52, 9.60, 9.61, 9.62
CVSS Version 3.0 and Version 2.0 Base Metrics
V3 Base Score
V2 Base Score
Micro Focus has made the following mitigation information available to resolve the vulnerability for the impacted versions of Service Manager:
For all versions we recommend to:
Upgrade to the latest Service Manager 9.63
Package (Web Tier):
Package (Chat Server):
Package (Chat Service):
Third Party Security Patches: Third party security patches that are to be installed on systems running Micro Focus software products should be applied in accordance with the customer's patch management policy.
Support: For issues about implementing the recommendations of this Security Bulletin, contact normal Micro Focus services support channel. For other issues about the content of this Security Bulletin, send e-mail to Product Security Team.
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System management and security procedures must be reviewed frequently to maintain system integrity. Micro Focus is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.
"Micro Focus is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected Micro Focus products the important security information contained in this Bulletin. Micro Focus recommends that all users determine the applicability of this information to their individual situations and take appropriate action. Micro Focus does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, Micro Focus will not be responsible for any damages resulting from user's use or disregard of the information provided in this Security Bulletin. To the extent permitted by law, Micro Focus disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement."
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