Summary
Reference
Micro Focus is announcing the release of
Product: Micro Focus Service Management Automation User Base Suite Software
Micro Focus Service Management Automation Unit Base Suite Software
Version: 2019.08
Languages: English
The following new key features are available with this version:
-
SMAX
- Ability to show all subscriptions in the Portal
- Add Google Cloud Platform to list of supported public cloud vendors
-
New Studio apps available in the ITOM Market Place
- Capacity Management
- Facility Management: Visitor Registration
-
SMA-SM
-
SMA Service Portal for SM (“mixed mode”)
- Mobile support
- OpenL10n support
-
SMA Service Portal for SM (“mixed mode”)
-
Service Manager 9.63
- Smart email support for request approval, change approval and change task closure
- Service Manager Reports improvement
- AWS and Azure support
For more information, please check the Release Notes for this version (available from MySupport).
If you have an active support subscription for these products, please plan for downloading this version from the Software Licenses and Downloads Portal. To access these products in the Software Licenses and Downloads Portal, you will need to sign in with your Micro Focus credentials.
Our goal is to provide you with clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check our MySupport Software Product Lifecycle pages, where you can find support time-line information for previously released versions. For this newly released version, the following time-line applies (dates subject to change, always check the Software Product Lifecycle pages referenced above for the latest information):
| Support time-line | |
| Date | Details |
| Aug 31, 2022 | End of Committed Support |
| Aug 31, 2024 | End of Extended Support |
| Aug 31, 2028 | End of Self-Help Support with Rights to New Versions |
Please note that all Service Management Automation Suite customers with active support subscriptions are eligible to update to Service Management Automation Suite 2019.08.
Micro Focus is now offering Unit-based licensing for Service Management Automation X. Unit licenses can be used for either Named or Concurrent users, and can be adjusted any time from SMAX Suite Administration. SMAX customers with Named or Concurrent licenses can migrate licenses to this new Unit-based SKU. Customers applying SMA Suite licenses to Service Manager should not transition to Units as they do not apply to Service Manager. Please contact your Micro Focus Representative of Micro Focus Business Partner for more information.