Micro Focus End of Support Reminder August 2019

  • Document ID:KM03485063
  • Creation Date:29-Jul-2019
  • Modified Date:29-Jul-2019

Summary

Micro Focus would like to remind you of the upcoming End of Committed Support date regarding one of the following products in your profile.

Reference

Product version list

Software End of Committed Support End of Extended Support Latest Product Version Available
ControlPoint 5.3x Jul 31, 2019 Jul 31, 2021 ControlPoint 5.6.x
IDOL 11.1x Nov 30, 2019 Nov 30, 2021 IDOL 12.2x
KeyView 11.1x Jul 31, 2019 Jul 31, 2021 KeyView 12.2x
Legal Hold 3.8x Jul 31, 2019 Jul 31, 2021 Legal Hold 3.10x

You can contact your Micro Focus Sales Representative or Micro Focus Business Partner if you need any additional help.

Micro Focus recommends that all customers update to the latest version of these products. The above listed product versions follow a legacy support lifecycle. In January 2017, we have integrated these products into the official time based support lifecycle. The complete product list, the first version under the time based support lifecycle process and the time lines for Committed Support, Extended Support and Self-Help Support with Rights to New Versions is available in the Software Time Based Support Lifecycle Time Frames list. More details on the deliverables during Committed Support, Extended Support and Self-Help Support with Rights to New Versions are available in the Micro Focus Business Support Agreement. As a product version reaches the end of Committed Support, no new enhancement requests, security patches, fixes, document changes, or platform certifications will be made available.

You are receiving this communication because you are listed as your company’s contact for one or more subscription ID(s) that includes the product this communication is about and have not opted out of email through your Software Passport profile. Should you no longer be your company’s contact for subscription ID(s), please contact your Micro Focus Representative or Micro Focus Business Partner to request the subscription ID(s) to be updated.

If you need to know the purchase order related to this product you own, please reach out to your Micro Focus Representative or Micro Focus Business Partner. If you do not know your Micro Focus Representative or Business Partner, please contact Micro Focus Software Support Sales Assist.

If you are uncertain of your subscription ID related to this alert message, please provide your purchase order number for the annual support and contact Micro Focus Software Support Sales Assist.

Micro Focus appreciates your business and looks forward in assisting you with your future software requirements.