Guidelines for Connected Backup Mac Agent 8.10.2 (or later) on macOS Mojave

  • KM03402620
  • 24-Apr-2019
  • 24-Apr-2019

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

Email notification was sent on 4-Dec-2018 to customers advising them that macOS Mojave, while supported beginning with the 8.10.2 release, cannot complete successfully unless Full Disk Access is granted to both the Connected AgentService and the ConnectedBackup.app and the AgentService is restarted.