Sitescope upgrade failed from 11.33 to 11.50

  • KM03382222
  • 28-Mar-2019
  • 27-Mar-2020

Summary

Sitescope upgrade failed from 11.33 to 11.50

Question

Upgrade from 11.33 to 11.50 fails
The unistallation of 11.33 failed and all the files have been removed manually.

Still the installation validation fails

Answer

1. Remove the following keys on the registry: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\SiteScope
2. Restart the SiteScope server.
3. Installation of the 11.50 version completed.
4. Installation of the patch 11.51 version completed.
5. SiteScope Ui is working properly without any problem,