No longer receiving emails from SiS server (alerts/automated reports/etc.)

  • Document ID:KM03298219
  • Creation Date:06-Dec-2018
  • Modified Date:02-Jan-2019
    • Micro Focus Products:
      sitescope 11.33

Summary

No longer receiving emails from SiS server (alerts/automated reports/etc.)

Question

Automated alerts from Primary SiS server are not recieved anymore, nor are the monthly reports issuing. The following message appears when an email adress is tested:"Mail Test Completed! The test message to <email address> could not be sent. The error was: Email server is missing"

Answer

In order to be able to configure the email preferences refer to the following document:
https://docs.microfocus.com/itom/SiteScope:2018.05/Use/Email_Prefs