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Summary
It seems that you received the next error: Fail to load JNI dynamic library 'C:\Program Files (x86)\Java\jdk1.8.0_161\jre\bin\server\jvm.dll'.
On 64bit machines something the Java files are not getting found since the Java used is a 32bits version. Verification that needs to be done to make sure the files can be found by the application (The following steps are shown as an example):
1. Make sure that just one version of Java is installed
2. The system variables should have the JAVA_HOME and JRE_HOME set up with the correct Java location for example:
JAVA_HOME=C:\Program Files (x86)\Java\jdk1.6.0_13
JRE_HOME=C:\Program Files (x86)\Java\ jdk1.6.0_13
3. In the Path system variable add the location of the jdk1.6.0_13\jre\bin at the beginning of the Path values
For example: C:\Program Files\Java\jdk1.6.0_18\jre\bin;
4. Then using the Connect-IT application go to Go to Java>>Configure JVM…
5. Check the option “Specify the JRE to use”
6. In the ” Path for JN dynamic library of the JRE “ select the pat folder of you jre6 folder. for example C:\Program Files (x86)\Java\ jre1.6.0_13
7. In the “JNI dynamic library of the JRE” select the location of the jvm.dll file. for example:
C:\Program Files (x86)\Java\jre1.6.0_13\bin\client\jvm.dll
Issue with CIT installation has been resolved, customer having issue with CIT service and configuration issue with Mail Server connector.
Question
How to install connect IT in SM
Answer
It seems that you received the next error: Fail to load JNI dynamic library 'C:\\Program Files (x86)\\Java\\jdk1.8.0_161\\jre\\bin\\server\\jvm.dll'.
On 64bit machines something the Java files are not getting found since the Java used is a 32bits version. Verification that needs to be done to make sure the files can be found by the application (The following steps are shown as an example):
1. Make sure that just one version of Java is installed
2. The system variables should have the JAVA_HOME and JRE_HOME set up with the correct Java location for example:
JAVA_HOME=C:\\Program Files (x86)\\Java\\jdk1.6.0_13
JRE_HOME=C:\\Program Files (x86)\\Java\\ jdk1.6.0_13
3. In the Path system variable add the location of the jdk1.6.0_13\\jre\\bin at the beginning of the Path values
For example: C:\\Program Files\\Java\\jdk1.6.0_18\\jre\\bin; <the existing information>
4. Then using the Connect-IT application go to Go to Java>>Configure JVM…
5. Check the option “Specify the JRE to use”
6. In the ” Path for JN dynamic library of the JRE “ select the pat folder of you jre6 folder. for example C:\\Program Files (x86)\\Java\\ jre1.6.0_13
7. In the “JNI dynamic library of the JRE” select the location of the jvm.dll file. for example:
C:\\Program Files (x86)\\Java\\jre1.6.0_13\\bin\\client\\jvm.dll
Issue with CIT installation has been resolved, customer having issue with CIT service and configuration issue with Mail Server connector.
On 64bit machines something the Java files are not getting found since the Java used is a 32bits version. Verification that needs to be done to make sure the files can be found by the application (The following steps are shown as an example):
1. Make sure that just one version of Java is installed
2. The system variables should have the JAVA_HOME and JRE_HOME set up with the correct Java location for example:
JAVA_HOME=C:\\Program Files (x86)\\Java\\jdk1.6.0_13
JRE_HOME=C:\\Program Files (x86)\\Java\\ jdk1.6.0_13
3. In the Path system variable add the location of the jdk1.6.0_13\\jre\\bin at the beginning of the Path values
For example: C:\\Program Files\\Java\\jdk1.6.0_18\\jre\\bin; <the existing information>
4. Then using the Connect-IT application go to Go to Java>>Configure JVM…
5. Check the option “Specify the JRE to use”
6. In the ” Path for JN dynamic library of the JRE “ select the pat folder of you jre6 folder. for example C:\\Program Files (x86)\\Java\\ jre1.6.0_13
7. In the “JNI dynamic library of the JRE” select the location of the jvm.dll file. for example:
C:\\Program Files (x86)\\Java\\jre1.6.0_13\\bin\\client\\jvm.dll
Issue with CIT installation has been resolved, customer having issue with CIT service and configuration issue with Mail Server connector.