HPSRC Protal got down for two times

Document ID:KM03293368
Creation Date:27-Nov-2018
Modified Date:27-Nov-2018
- Micro Focus Products:
  service manager

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

Moreover, due to my experience, this error usually cause by the fluctuation connection between Tomcat, SM server and DB server or network fault. Also if the version of java and host machine mismatch can also lead to the issue (32bit – 64 bit.)

Question

HPSRC Portal link got down for two times. (down on October 8, 2018 and last week.)
http://172.20.192.114:8080/nse/src/secure/main.jsp
Kindly investigate this issue.

Answer

the system is fine now
Moreover, due to my experience, this error usually cause by the fluctuation connection between Tomcat, SM server and DB server or network fault.
Also if the version of java and host machine mismatch can also lead to the issue (32bit – 64 bit.)